Bachelor of Secondary Education Major in Math (Cum Laude)
Polytechnic University of the Philippines
Accountancy and Business Management (With Honors)
Asia Source iCollege
I am a trained Executive Virtual Assistant, Email Management Specialist, Medical Virtual Assistant, and Data Entry Specialist. As a Licensed Professional Teacher and Cum Laude graduate from the Polytechnic University of the Philippines – Taguig, my academic achievements reflect the strong work ethic, meticulous discipline, and high attention to detail I bring to every responsibility.
Bringing my expertise in high-stakes educational management to the virtual space, I offer years of experience handling digital workflows, complex data integrity, calendar coordination, high-volume inbox prioritization, and stakeholder communications under tight institutional deadlines at FEU Alabang and Manresa School.
To complement my professional background, I completed specialized virtual assistant training to build a comprehensive, hands-on portfolio across four core disciplines. As an Executive Virtual Assistant, I manage full-cycle travel logistics, detailed itinerary planning, and proactive support. As an Email Management Specialist, I execute systematic inbox triage, custom color-coded labeling, automated filtering rules, and the 4 Ds framework to maintain an organized, Inbox Zero workflow. Furthermore, as a Medical Virtual Assistant, I am proficient in patient scheduling, EMR medical documentation, CMS-1500 claims preparation, and EOB adjudication, while my work as a Data Entry Specialist ensures accurate record-keeping, spreadsheet management, and meticulous database organization.
Holding a Generative AI Masterclass Certificate, I leverage advanced AI tools like ChatGPT and Gemini to maximize day-to-day productivity, streamline workflows, and deliver sharp administrative output efficiently. Equipped with formal training, a proven portfolio, and an educator's precision, I am fully prepared to optimize your daily operations so you can focus on high-level growth.
Polytechnic University of the Philippines
Asia Source iCollege
Serving at one of the premier educational institutions in the Philippines, I mastered the digital administration, task coordination, and technical workflow optimization essential for a high-level General Virtual Assistant. I regularly utilized Google Workspace and MS Office to handle high-volume data management, maintain accurate digital records, and author structured documentation under tight deadlines. Additionally, I managed complex instructional schedules and acted as the primary point of contact for daily inbox and stakeholder communications, standardizing tracking methods to optimize operational efficiency and deliver prompt, professional administrative support.
Working within a prestigious Level 2 PAASCU-accredited institution, I developed exceptional skills in data integrity, calendar management, and quality assurance that translate seamlessly into virtual assistance. I was responsible for executing strict document control and maintaining flawless digital archives aligned with rigorous institutional accreditation audits. My daily operations involved managing competing administrative priorities, synchronizing multi-layered calendars for meetings and conferences, and handling sensitive client communications with outstanding empathy, professionalism, and organization.
Top Performing Voice Customer Service Representative recognized for exceptional phone support, high CSAT ratings, and strong metric performance. Handled high-volume customer calls regarding orders, billing, and troubleshooting while providing efficient, high-quality resolution and clear communication.
Completed a comprehensive 300-hour Work Immersion / On-the-Job Training program directly assisting the Branch Manager. Supported daily administrative operations, managed confidential documentation, organized schedules, and assisted in handling public inquiries to ensure efficient office workflow and high-quality public service.
Streamlining clinical operations with patient scheduling, EMR documentation, claims preparation, and billing support.
Managing accurate data entry, precise record updates, organized spreadsheets, and reliable database maintenance.
Optimizing inbox clutter with systematic triage, color-coded labels, automated rules, and the 4 Ds framework.
Optimizing executive productivity with seamless scheduling, travel itineraries, email management, and daily operations.