2023
Bachelor of Elementary Education
President Ramon Magsaysay State University
Helping Businesses Grow Through Social Media & Appointment Setting
I have a long name, so you can just call me “Anne”. I am 25 years old, and I graduated in 2023 with a Bachelor of Elementary Education degree. I am from the Philippines, currently living in Quezon City. After graduating, I entered the BPO industry and worked as a Customer Service Representative for two years.
I am an active, passionate, and highly determined individual who is committed to delivering excellent results in every task I take on. I approach my work with a positive attitude, a strong work ethic, and a willingness to continuously learn and improve. I enjoy taking on challenges and finding solutions that contribute to both customer satisfaction and company success.
My journey in the call center industry has helped me develop valuable skills in communication, problem-solving, customer service, and adaptability. Throughout my experience, I have handled customer concerns through calls, chats, and email support, assisting them with inquiries, orders, products, and services. Working in different roles, including Customer Service Representative, Digital Specialist, Solutions Specialist, and Email Support, has taught me how to effectively manage customer expectations while maintaining professionalism and empathy.
These experiences have strengthened my ability to work in fast-paced environments, collaborate with diverse teams, and remain focused on achieving goals. I am eager to continue growing professionally, expanding my knowledge, and contributing my skills and dedication to an organization where I can make a meaningful impact.
My Skills and Competencies
Social Media Management
Data Entry
Customer Service Representative
Good Communication
Time Management
Creativity
Certificates
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My Experience and Education
2023
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2025
VXI GLOBAL SOLUTIONS
(Customer Service Representative)
Assisted customers through live chat, phone calls, and email regarding inquiries, concerns, and issues related to their orders. Provided product information and guided customers in selecting and purchasing items that best met their needs.
Resolved customer complaints and order-related concerns in a timely and professional manner. Processed and tracked customer orders while ensuring accurate and efficient service.
Offered solutions and recommendations to enhance the customer experience and increase customer satisfaction. Also maintained clear and professional communication across multiple support channels.
Collaborated with internal teams to address customer concerns and ensure the successful resolution of issues. Consistently met performance and quality standards while delivering excellent customer service.
2018
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2018
Municipality of Candelaria
(Human Resources)
Maintains employee records and ensures accurate documentation of personnel information, attendance, and compliance requirements. Assists in implementing company policies and supports employees with HR-related concerns in a professional and confidential manner.
2022
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2023
Babancal Elementary School
(Student Teacher)
Assisted licensed teachers in delivering lesson plans, managing classroom activities, and supporting student learning in accordance with the curriculum. Helped prepare instructional materials, conduct classroom discussions, and facilitate learning activities to engage students effectively.
Observed and applied various teaching strategies to address different learning needs and classroom situations. Provided academic support to students through one-on-one assistance and small group instruction to reinforce lesson understanding.
2026
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2026
PRO VA PH
(Social Media Management Trainee)
I gained skills in writing engaging captions and creating relevant content for different platforms. This helps attract the target audience and increase engagement for my clients.
I was trained to use scheduling tools to post content at optimal times. This helps my clients save time and ensures their pages stay active and consistent.
I learned how to monitor engagement, reach, and growth metrics. This helps my clients understand what works best and improve their marketing strategies.
I learned the importance of maintaining a consistent brand identity. This helps my clients build recognition and credibility across all platforms.
2026
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2026
PRO VA PH
(Data Entry Trainee)
I was trained to input data quickly while maintaining quality. This helps my clients save time and improve productivity in handling large volumes of information.
I gained skills in using tools like Excel and Google Sheets for organizing and managing data. This helps my clients keep their files structured, organized, and easy to access.
I was trained to handle sensitive information responsibly. This helps my clients ensure their business and customer data are kept secure and private.
My Services
Data Entry
Search the Internet for information on a wide variety of topics.
Appointment Setter
Conducted outbound calls, emails, and social media outreach to generate leads and schedule appointments for prospective
Executive Assistant VA
managing executive calendars, coordinating meetings, handling email communications, preparing reports, conducting resear
Meta Ad Manager
Managed and optimized Facebook and Instagram advertising campaigns through Meta Ads Manager. Conducted audience research
Social Media Management
Managed social media accounts by creating and scheduling content, engaging with followers, responding to inquiries, and