2015
HRM
University of Cebu
Your strategic partner in productivity
Hi there! I’m Mhembee Kit — you can call me Kit. I’m a Filipino professional currently based in Japan, with a background in Hotel and Restaurant Management and over 5 years of experience in the corporate customer service industry.
I’ve handled diverse accounts, including eBay, worked with Delta Air Lines, and supported U.S.-based real estate agents as a Lead Generator — helping businesses enhance customer experience, build strong relationships, and drive meaningful results. In 2021, I transitioned into freelancing, collaborating with an Australian company as a Data Entry Specialist, where I managed reports, communications, and daily operations with accuracy and efficiency.
Today, I’m a results-driven bilingual professional fluent in Japanese and English, providing high-level support in customer service, billing operations, lead generation, and administrative management. As a General Virtual Assistant, Executive Assistant, and Data Entry professional, I help businesses stay organized, streamline workflows, and manage critical tasks so leaders can focus on growth and strategic decisions.
I’m known for being proactive, detail-oriented, and highly reliable. I don’t just complete tasks — I create solutions that help businesses run smoother, communicate better, and operate more efficiently.
Let me handle the details while you focus on growing your business — let’s work together. Contact me today.
General Virtual Assistant
GVA
Social Media Management
Customer Service
Data Entry
Content Creator
Japanese - English Bilingual
Organizing and Prioritizing
Certificates
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My Experience and Education
2025
-
2025
Toyoko Inn hotels
(Bedmaking Worker)
Responsible for making beds, changing linens, and ensuring guest rooms
meet cleanliness and hotel standards.
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Real estate
(Cold Caller | Appointment setter| Lead Generation)
A support to a company
's sales team by calling prospective clients and
scheduling appointments to speak with a realtor.
2020
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2020
Emergency trade services
(Data Entry)
Proficient typing and transcription. Organizational and time management
abilities. Administrative skills. Communication (written and verbal). Accuracy
and attention to detail. Multi-tasking.
2025
-
2026
English Japanese - Japanese English
(Transcriptionist)
Bilingual English–Japanese transcriptionist providing accurate audio and text transcription. Skilled in translation, proofreading, and delivering high-quality work with fast turnaround and strict confidentiality.
2015
-
2016
Delta Airlines
(Customer Support; Ticketing Agent — Delta Air Lines)
I provide professional airline customer support and ticketing assistance, helping travelers manage bookings, changes, cancellations, and travel concerns with speed and accuracy. I have hands-on experience handling high-volume customer inquiries while maintaining a calm, empathetic, and solution-focused approach.
I assist with flight reservations, ticket reissues, refunds, baggage inquiries, and schedule changes while ensuring compliance with airline policies and service standards. Known for clear communication, attention to detail, and delivering excellent customer experiences—especially during flight disruptions and urgent travel situations.
2026
-
2026
ARE
(App Tester)
Manual App Tester — Helped clients validate and improve the user experience of their mobile applications on iOS.
My Services
General Virtual Assistant
I help busy entrepreneurs and growing businesses stay organized, productive, and focused on what matters most. As a reli
Customer Service
Helping businesses build loyal customers through professional, efficient, and high-quality customer support.
Data Entry
Helping businesses stay organized with accurate, fast, and reliable data entry services.
Executive Virtual Assistant
Helping executives stay organized with efficient scheduling, email management, and administrative support.