Hello, my name is Michael

Detail-Oriented Medical VA Dedicated to Exceptional Patient Care

As a dedicated Medical Virtual Assistant, I help healthcare providers run smoother, more patient-centered practices. I manage appointment scheduling, maintain accurate medical records in full compliance with HIPAA regulations, and handle administrative tasks so clinicians can focus on delivering quality care. My experience extends to supporting telehealth services, coordinating with insurance providers, and ensuring billing accuracy — all with a strong emphasis on confidentiality, precision, and clear communication. I'm committed to creating a seamless experience for both patients and providers, contributing to a more efficient, well-organized healthcare team.

Michael Beloira Maternal
Bais City, Philippines
michaelmaternal18@gmail.com
Freelancer
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My Skills and Competencies

Medical Assistant
Social Media Management
Data Entry
Content Creator
Customer Service Representative
Tech Savvey

Certificates

My Experience and Education

  • EXPERIENCE
  • EDUCATION
2024
Bachelor of Science in Business Administration Major in Marketing Management

Negros Oriental State University

2019
Accountancy, Business and Management (SHS)

Senior High School in Bais City National High School
With Honors

2024 - 2025
STRAIVE/Cengage Group
(Customer Service Representative)

Delivered account access and case resolution support for higher-education instructors, learners, and institutions. Utilized LMS platforms (Blackboard, Moodle, D2L) to research, troubleshoot, and resolve access and course material inquiries, improving learner outcomes and maintaining accurate case documentation across CRM/ticketing systems.

2025 - 2026
ECE/Flex
(Customer Service (Non Voice))

Provide customer support and account management for renters on the Flex platform, verifying payment schedules, membership fees, and billing accuracy across multiple systems. Process payment transactions, refunds, and account adjustments while resolving fraud-related and billing discrepancy cases. Escalate complex account issues to specialized teams following structured escalation protocols, maintaining clear documentation and reducing customer financial stress through empathetic, solutions-focused communication.

2022 - 2024
TTEC/OptumRX
(Customer Service Account Representative)

Handled a high-volume queue of 100+ inbound calls daily from healthcare plan members regarding prescription benefit coverage, eligibility verification, prior authorization, and medication inquiries. Processed prescription refill and benefit authorization requests, coordinating directly with physicians via fax and internal systems to confirm coverage and ensure accurate turnaround. Maintained strict HIPAA compliance and PHI confidentiality across all member interactions and CRM documentation, consistently meeting quality and productivity metrics including call quality scores, average handle time, and SLA turnaround targets.

My Services

Customer Service Advocate

I’m a dedicated Customer Service Advocate committed to delivering outstanding support.

Social Media Management

Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.

Content Creator

Promote companies' products and services by developing copy for websites, social media, marketing materials.

Medical Assistant

Scheduling appointments and managing patient records. Handling billing and insurance processes. Communicating with patie


Works

Let's work together !

I am available for freelance projects.
Hire Me

Get In Touch

Address :
Bais City,
Philippines
Email :
michaelmaternal18@gmail.com


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