Hey I am Michelle

More Info About Me

Highly efficient and diligent administrative office professional with over ten years of experience in administration, sales and real estate field. With excellent skills in delegating. supervising, and evaluating responsibilities to others for effective task completion. With a passion to deliver excellent service to customers and other visitors in the office setting in order to maintain an excellent impression in terms of customer service. With strong commitment to uphold company policies and procedures when working with staff members and motivating the team per se. With strong organizational skills and excellent attention to detail when dealing with paperworks.

Michelle Mendoza Vergara
Dubai, United Arab Emirates
mfatimahv@gmail.com
Freelancer
Check my CV View Work Hire Me

My Skills and Competencies

Social Media Management
Graphic Designer
Data Entry
Content Creator

Certificates

GVA

My Experience and Education

  • EXPERIENCE
  • EDUCATION
2000
Computer Programming Specialized in VB Language

Systems Technology Institute

1994
Environmental & Sanitary Engineering

Mapua Institute of Technology

2012 - 2022
IMG Boats LLC
(Secretary Cum Administrator)

*Oversee schedules for manager and manage booking for team's official travels here and abroad;
*Works with HR department to facilitate recruitment of staff and filing clearances and cancellations of visas for both resigned and terminated employees;
*Maintains and updates employees' database;
*Maintains and updates information in database of client accounts and external vendors;
*Created a simplified system for following up with potential clients in an efficient and effective manner.
*Designs e-brochures of the company's products and disseminates to clients to boost sales;
*Manages front reception desk by answering phones, greeting and directing visitors, and responding to email inquiries.
*Follows up inquiries after initial responses from inquiries and assists customers with further requirements.

April 29, 2024 - Present
Al Hana Cultural Centre
(Administrative Coordinator)

Administrative Operations:
Coordinate and oversee day-to-day administrative operations, ensuring efficient workflow and adherence to organizational policies and procedures.
Manage administrative resources, including office supplies, equipment, and facilities, ensuring their availability and proper utilization.
Handle administrative tasks such as scheduling appointments, managing correspondence, and maintaining records and files.
Coordinate logistics for meetings, events, and workshops, including room reservations, equipment setup, and catering arrangements.
Arrange schedule of regular meetings and draft, finalize MOMs accordingly.
Assist in the preparation and monitoring of administrative and operational budgets, including tracking expenses and recommending cost-saving measures.

Staff Support:
Support the Al Hana Cultural Centre Manager in developing and implementing administrative strategies, processes, and systems to enhance efficiency and effectiveness.
Scheduling appointments and managing the department manager’s calendar.

Compliance, Collaboration & Improvement:
Ensure compliance with relevant regulations and policies, including data protection, health and safety, and confidentiality.
Collaborate with other departments to support cross-functional initiatives and activities/ events.
Stay updated on administrative best practices, trends, and technologies to recommend process improvements and enhance efficiency.
Keeping the reception area clean, organized, and welcoming.
Updating and maintaining class and activity databases.
Arranging conference rooms and other resources as needed.
Designing templates for posters of events as needed.

2009 - 2012
Platinum Yachts Repair
(Administrative Assistant)

*Oversee schedules for manager and manage appointments for meetings;
*Worked with HR department to facilitate trainings, leave applications and processed clearances of resigned/ terminated employees;
Maintained and update employees' database;
*Maintained and updated information in database of client accounts and external vendors;
*Created a simplified system for following up with potential clients in an efficient and effective manner;
*Created expected target completion of projects using MS Project to monitor projects’ progress and delays;
*Arranged manpower, machineries and material requisitions for projects;
*Created LPOs against approved quotes from the suppliers;
*Drafted and finalized invoices issued to clients after project completion;
*Managed front reception desk by answering phones, greeting and directing visitors, and responding to email inquiries.
*Answered incoming calls from customers to create orders, resolve issues and assist in further requirements.

2008 - 2009
Al Burj Engineering Consultants
(Document Controller)

*Tracked and followed up status of submittals handed by the contractors to the consultant’s engineers;
*Kept track of records for references;
*Submitted signed submittals (rejected/approved) to project manager;
*Updated status of submittals with comments for revisions;

2018 - 2019
SMDC
(International Sales Associate)

Promotes properties such as condominium units in social media pages such as FB and through actual marketing campaigns.
Refer clients to brokers for detailed discussions about the units, projects, pricing, etc.
Deal sales with sure clients.
Invited prospects in marketing events to highlight projects in demand.
Provided after sales assistance to clients who availed units.

My Services

Social Media Management

Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.

Data Entry / Web Researcher

Search the Internet for information on a wide variety of topics.

Content Creator

Promote companies' products and services by developing copy for websites, social media, marketing materials.


Works

Let's work together !

I am available for freelance projects.
Hire Me

Get In Touch

Address :
Dubai,
United Arab Emirates
Email :
mfatimahv@gmail.com


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