Hello. Michael

HELLO, I'M MIKEL

I earned a degree in Entrepreneurship, and have worked in Customer Service and Marketing in various industries, before starting my own business.

As a virtual assistant, My goal is to help clients save time and improve productivity by handling various tasks, such as scheduling appointments, managing emails, conducting research, or social media management. Another important goal as a virtual assistant is to continuously improve My skills and knowledge. This includes staying up-to-date with the latest technology and software, honing My communication and organizational skills, and seeking out opportunities to expand My knowledge and expertise.

Overall, My goal as a virtual assistant is to be a valuable asset to My clients by providing high-quality support, excellent customer service, and continuously improving My skills and knowledge.

Michael Angelo Buena
Lipa City, Philippines
mikelbuena@gmail.com
Freelancer
Check my CV View Work Hire Me

My Skills and Competencies

Facebook Ads Manager
Email Support
Social Media Management
Video Editing
Data Entry
Content Creator

Certificates

My Experience and Education

  • EXPERIENCE
  • EDUCATION
2016 - 2020
Bachelor of Science in Entrepreneurship

Polytechnic University of the Philippines

2004 - 2008
Bachelor of Science in Engineering

TRACE COLLEGE

2024 - 2026
Augmented Era / BE Dubai
(Customer Support Executive)

Provided customer support for SageMaster, an educational trading platform developed by Augmented Era / BE Dubai. Assisted customers by responding to inquiries via Discord, email, and live chat, resolving account and platform-related concerns, and ensuring timely, professional, and customer-focused support.

2024 - 2026
Wingman Group Australia
(Video Editor)

Edited videos for roadshows, testimonials, real estate, and advertising campaigns using DaVinci Resolve as the primary editing tool. Also worked with Adobe Premiere Pro, After Effects, and CapCut, while managing projects through Airtable, ClickUp, and Notion to ensure timely, high-quality delivery.

2017 - 2024
Capital One Philippines
(SR. ASSOCIATE REPRESENTATIVE)

Serve as a primary point of contact for customers, handling inquiries, and providing information on products and services. Provide support to the team leader or manager, including training and mentoring junior team members.

2020 - 2026
GLAM SHOP and GRATEFUL LIVING CO. (Owner)
(SOCIAL MEDIA MANAGER AND FACEBOOK ADS MANAGER)

To develop and implement a social media strategy that aligns with the business's overall marketing and business objectives. Create and manage Facebook advertising campaigns that achieve the business's marketing objectives.

2023 - 2024
HMM (HIRE ME MARIE)
(Chat Moderator)

Monitored and maintained a safe, engaging
online community by enforcing guidelines,
managing user interactions, and resolving
conflicts. Engaged with users to promote
positive discussions and reported trends to
improve community experience.

2015 - 2017
CONVERGYS -DELL TECHNOLOGIES
(TECHNICAL SUPPORT REPRESENTATIVE)

Responsible for providing technical assistance and support to customers who are experiencing technical issues with products or services. This involves answering phone calls, emails, and chat messages from customers, identifying problems, and providing solutions.

2013 - 2014
GHK FOOD PARADISE Pte. Ltd, Singapore
(Assistant Manager)

Work closely with the Manager to help oversee daily operations, manage staff, and ensure that the company meets its goals and objectives. They may also be responsible for filling in for the Manager in their absence.

2009 - 2012
Telecommand Business Solutions INC.
(Cold Caller)

Made outbound calls to prospective clients, introducing products/services. Qualified leads, scheduled appointments, and followed up with potential customers while maintaining detailed records of interactions in CRM software.

My Services

Social Media Management

Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.

Data Entry / Web Researcher

Search the Internet for information on a wide variety of topics.

Content Creator

Promote companies' products and services by developing copy for websites, social media, marketing materials.

Facebook Ads Manager

FB Ads Manager plays a critical role in creating and managing effective advertising campaigns on the Facebook platform.

Professional Virtual Assistant

It requires a combination of strong organizational skills, excellent communication skills, and technical proficiency.

Email Support

Responsible for providing timely and effective customer service through email communication.


Works

Let's work together !

I am available for freelance projects.
Hire Me

Get In Touch

Address :
Lipa City,
Philippines
Email :
mikelbuena@gmail.com


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