Operations & Administrative

• SOP development, documentation, and implementation
• Calendar management, scheduling, and appointment coordination
• Email management, inbox organization, and professional correspondence
• Task and project tracking across multiple concurrent workstreams
• Meeting support — reviewing notes, extracting action items, drafting follow-ups
• Weekly performance reporting and metrics tracking
• Client onboarding coordination and documentation
• Google Drive file organization and digital records management
• Mail merge and letter personalization using Microsoft Word and Google Docs

Data Management & Research

• Large-scale data collection, verification, and database management
• Multi-source cross-referencing and data accuracy validation
• Google Sheets — Advanced: database building, tracking dashboards, data validation
• Microsoft Excel — Advanced: pivot tables, VLOOKUPs, structured reporting
• Structured checklist completion with supporting evidence notes
• Audit-standard data documentation and compliance record-keeping
• Online research — institutional websites, directories, government portals
• Contact database building and influencer/partner research
• QGIS and Garmin Basecamp — geographic and land data verification

Digital Marketing & Social Media

• Facebook and Instagram content planning, creation, and scheduling
• Meta Business Suite — content calendar management and post scheduling
• Facebook Ads Manager — campaign setup, targeting, budgeting, performance monitoring
• Canva — Intermediate to Advanced graphic design: social media posts, banners, marketing materials
• CapCut and TikTok Editor — short-form video editing for social media
• ChatGPT — content creation, caption writing, transcript repurposing, SOP drafting
• Community engagement — DMs, comments, audience relationship building
• Social media influencer research and creator profiling

Communication & Professional Skills

• Fluent English — excellent written and verbal communication
• Professional email drafting, proofreading, and editing
• Client and stakeholder communication — clear, timely, and professional
• Team coordination and follow-up across distributed remote teams
• Report writing and structured documentation for leadership review
• Tagalog — Fluent (native language)

University of Southeastern Philippines – Tagum-Mabini Campus I Tagum City, Philippines

• Completed a full 5-year engineering degree with coursework covering systems engineering, project management, technical documentation, data analysis, environmental science, and agricultural technology.
• Graduated as a Licensed Agricultural and Biosystems Engineer — passed the Philippine Professional Regulation Commission (PRC) board examination.

Engineer A

The National Irrigation Administration is a government-owned and controlled corporation responsible for the development and management of irrigation systems across the Philippines. I served as a key operational and administrative support professional within the agency's regional operations.
• Managed operational databases and digital records across multiple concurrent government projects — maintaining accuracy, completeness, and compliance with government audit standards at all times.
• Developed and maintained Standard Operating Procedures (SOPs) for key operational workflows, ensuring all processes were documented, repeatable, and consistently followed by the team.
• Provided comprehensive executive and administrative support to senior leadership — managing schedules, organizing email correspondence, coordinating meetings, tracking deadlines, and producing structured performance reports.
• Supported client and stakeholder onboarding — coordinating intake documentation, guiding stakeholders through required processes, and ensuring all records were complete and organized.
• Reviewed and verified data entries against official sources — identifying errors, inconsistencies, and unconfirmed records and flagging them for resolution before finalization.
• Built and maintained structured tracking systems in Google Sheets — monitoring project status, task completion, and key performance metrics across all active workstreams.
• Coordinated with external contractors, government offices, and internal teams on deadlines and deliverables — following up proactively and ensuring no responsibilities went unresolved.
• Identified operational gaps and inefficiencies proactively and implemented process improvements without waiting to be directed.
• Produced structured weekly and periodic reports for senior management, giving leadership clear, real-time visibility into project status and outstanding items.
• Organized and maintained digital filing systems, ensuring all documents, records, and project files were correctly structured and accessible.

Engineering Assistant A

In this role, I provided administrative, data management, and coordination support to senior engineering staff across multiple active government projects.
• Validated and cross-checked data entries in government databases — identifying inaccuracies, duplicates, and missing records to maintain data integrity.
• Maintained organized digital filing systems and operational documentation — ensuring all records were current, correctly structured, and retrievable on demand.
• Assisted senior management with scheduling, meeting coordination, email management, and administrative task execution.
• Tracked tasks and follow-up actions across the team, flagging delays and unresolved items proactively.
• Supported SOP documentation and process improvement, contributing to more consistent and scalable team operations.
• Prepared and proofread operational reports, summaries, and internal communications for leadership review.

RSBSA Georeferencer

The Registry System for Basic Sectors in Agriculture (RSBSA) is a national government database of Filipino farmers and fisherfolk. I was contracted as a Georeferencer responsible for verifying and documenting land and property-related records across Davao Region for submission to the national database.
• Researched and verified thousands of individual land ownership and property records — cross-referencing field data against official government sources to confirm accuracy before every database entry.
• Completed structured verification checklists for each record with supporting evidence documentation — following strict government data standards and flagging any entry that could not be fully confirmed.
• Used QGIS and Garmin Basecamp for geographic data collection, boundary verification, and spatial data entry — ensuring all location records met national database specifications.
• Coordinated with field teams and local government units to gather missing information, verify discrepancies, and complete outstanding records.
• Tracked submission status across hundreds of active records — monitoring for incomplete entries and following up to ensure all records were finalized before the project deadline.
• Delivered a clean, complete, and audit-ready national database contribution independently within the project timeline.
• Maintained organized documentation and filing systems for all submitted records, producing outputs that met strict government compliance and accuracy standards.

Sales Representative & Digital Marketing Specialist

In this remote sales and digital marketing role, I managed the full operational and content workflow of an independent marketing and sales operation — handling everything from content creation and paid advertising to client communications and administrative coordination.
• Managed Facebook and Instagram content pipelines independently — creating branded graphics in Canva, editing short-form videos in CapCut, scheduling posts using Meta Business Suite, and engaging with audiences through daily DMs and comments.
• Created and executed Facebook Ads Manager campaigns — setting up targeting, managing budgets, monitoring performance metrics, and optimizing boosted posts to generate followers, leads, and sales conversions.
• Maintained organized client records, lead pipelines, and communication logs — tracking follow-up actions and ensuring all contacts received timely and professional responses.
• Used AI tools including ChatGPT to accelerate content creation, caption writing, and marketing copy production — always applying careful editorial review before publishing.
• Conducted social media research to identify relevant communities, potential partners, and target audience segments.
• Handled all administrative coordination, record-keeping, and operational management independently in a fully remote setup — demonstrating strong self-management and reliability

Operations & Productivity

• Google Workspace — Gmail, Google Sheets, Google Docs, Google Drive, Google Calendar, Google Forms, Google Meet (Advanced daily proficiency)
• Microsoft 365 — Word, Excel, Outlook, Teams, PowerPoint (Advanced proficiency)
• Asana, Slack
• Notion, Trello, ClickUp, Airtable — familiar and ready to onboard for project and task management
• Zoom — virtual meetings and team coordination
• ChatGPT and Claude AI — content creation, SOP drafting, research, workflow support, and productivity assistance

Data & Research

• Google Sheets (Advanced) — databases, tracking dashboards, data validation, structured reporting
• Microsoft Excel (Advanced) — pivot tables, VLOOKUPs, data analysis
• QGIS — geographic information systems and spatial data management
• Garmin Basecamp — GPS data collection and geographic record management
• Google Search, government portals, institutional directories — systematic multi-source research

Social Media & Digital Marketing

• Facebook (Advanced) — page management, groups, community engagement, DMs
• Instagram — content posting, profile research, engagement, DMs
• TikTok — content creation, editing, creator research
• Meta Business Suite — content scheduling and management
• Facebook Ads Manager — campaign setup, targeting, budgeting, performance monitoring

Design & Content Creation

• Canva (Intermediate–Advanced) — social media graphics, banners, certificates, promotional materials, branded assets
• CapCut — short-form video editing, captions, transitions, exports
• TikTok Editor — in-app video creation and editing

CRM & Specialist Platforms

• HubSpot, Credit Repair Cloud, DisputeFox — ready to onboard; strong CRM and case management foundation
• GoHighLevel/ConvertPoint, SocialBee, Riverside.fm, Stripe — ready to onboard
• Connecteam, Zapier, Kajabi, Teachable, ConvertKit, Shopify, Calendly — familiar and learning

• Highly organized and detail-oriented — meticulous attention to accuracy across all data and documentation work
• Proactive and self-directed — identifies what needs attention and acts without waiting to be told
• Process-driven and systems-minded — naturally builds SOPs, checklists, and workflows that make operations repeatable and scalable
• Rule-based and compliance-minded — works strictly from defined standards, flags ambiguity rather than guessing
• Reliable and consistent — delivers quality output on time, every time, across all assigned responsibilities
• Strong communicator — overcommunicates proactively, follows up without being chased, keeps all parties informed
• Growth-oriented — genuinely looking for long-term roles with room to develop and contribute to building something
• Fully remote-ready — experienced and comfortable working independently across time zones in a fully remote environment

English: Fluent — excellent written and verbal communication, proofreading, and professional correspondence
Tagalog/Filipino: Fluent — native language
Cebuano/Bisaya: Conversational — regional Philippine dialect

Work Type: Remote — fully available for remote work worldwide
Hours: Part-time to start, open to full-time
Time Zone: Philippine Standard Time (PHT, UTC+8) — flexible to overlap with US, Australian, or European business hours
Start Date: Available from March 28, 2026
Contract Type: Open to project-based, part-time, or long-term full-time arrangements

Dhamielyn A. Sarno, MIT

Email : dhamsarno@gmail.com
Mobile #: 09158325769