2018
Bachelor of Science in Nursing
BUKIDNON STATE UNIVERSITY
More Info About Me
Results-driven and highly adaptable support specialist with 5+ years of proven experience in back-office operations, including Amazon and Shopify virtual assistance. Backed by a Nursing degree, offering a strong clinical foundation combined with precision, compliance, and attention to detail. Experienced Dental Virtual Assistant with in-depth expertise in Medicare insurance claims and billing processes.
Recognized for delivering efficient, high-quality support in fast-paced, high-volume environments, while maintaining accuracy and professionalism. Brings a proactive mindset, strong problem-solving skills, and a commitment to excellence making a valuable asset to any team focused on performance, reliability, and results.
My Skills and Competencies
Social Media Manager
Facebook Ads Management
Data Entry
Content Creator
Customer Service
Patient Care and Management
Recruitment Specialist
EHR/EMR (Ecw, Athena)
Executive Assistant
Medical Billing and Coding Insurance
General Virtual Assistant
Insurance Verification (HMO,PPO,EPO,POS)
HIPAA Certified and knowledgeable in Medical Terminologies
Operations Specialist
Client Success Manager
Trainer
Certificates
My Experience and Education
October 2018
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October 2020
Smile Now Dental Clinic
(Dental Admin/Insurance Verification)
• Provide post-treatment instructions to patients
• Schedule and confirm patient appointments
• Maintain and update patient records
• Handle billing, insurance claims, and payments
• Manage inventory of dental supplies
April 2023
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February 2026
Numeral Hq
(Client Success Manager)
• Managed and nurtured a portfolio of client accounts, serving as the primary point of contact to ensure satisfaction and long-term retention.
• Built strong client relationships by understanding business goals and aligning solutions to drive measurable results.
• Led onboarding and implementation processes, ensuring smooth transitions and high adoption rates.
• Conducted regular business reviews and performance check-ins to identify growth opportunities.
• Increased client retention and renewal rates through proactive account management and strategic planning.
• Identified upsell and cross-sell opportunities, contributing to revenue growth.
• Collaborated with cross-functional teams (Sales, Operations, Product) to resolve issues and enhance the client experience.
October 2020
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April 2023
Smart Ecosystem Inc
(Senior Talent Acquisition | Operation Lead)
• Develop and post job advertisements on job portals and social media
• Source candidates through various channels (job boards, referrals, networking)
• Screen resumes and conduct initial interviews
• Coordinate interviews with hiring managers
• Conduct background checks and reference verification
• Prepare job offers and employment contracts
• Maintain and update applicant tracking systems
• Build and maintain a talent pipeline for future hiring needs
• Ensure compliance with labor laws and company policies
• Support onboarding process for new hires
December 2023
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September 2025
Syndicro & Partners
(Amazon VA / Bookkeeping)
• Analyzed BSR, competition levels, pricing trends, and profit margins
• Managed product listings on Amazon (optimization of titles, bullet points, keywords, and images)
• Monitored seller accounts and ensured compliance with Amazon policies
• Handled inventory management and coordinated with suppliers
• Processed orders, tracked shipments, and managed returns/refunds
• Managed customer inquiries and maintained high seller performance metrics
• Conducted competitor analysis and pricing strategy adjustments
• Generated sales and performance reports using Excel or Google Sheets
My Services
GoHigh Level
Proficient in GoHighLevel CRM for automating marketing campaigns, managing leads, client communication, and workflow opt
QuickBooks
Proficient in QuickBooks for bookkeeping, financial reporting, invoicing, expense tracking, and account reconciliation.
Social Media Management
Social Media Marketing is telling the world you’re a rock star. Content Marketing is showing the world you are one.
Facebook Ads Management
Facebook ads by getting inspiration from a few of our ad examples that have seen success.
Graphic Design
Graphic design is a craft where professionals create visual content to communicate messages.
Amazon Seller Central
Experienced in Amazon Seller Central, managing listings,customer service, inventory, and account health optimization.