DATA ENTRY EXPERT (OTC OPERATIONS ANALYST)
Freelancer
2014-2026
• Entering data from the source document to the system.
• Maintained and updated customer master data records, ensuring data integrity and completeness.
• Processed and entered high-volume financial transactions and customer payment data into ERP systems with high accuracy.
• Managed large datasets in financial and operational systems, ensuring accurate documentation and record keeping.
• Organized and maintained structured financial records and reports for client distribution.
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ONLINE BOOKKEEPER (OTC OPERATIONS ANALYST)
Freelancer
2014-2026
• Processed and applied daily cash receipts to customer accounts, ensuring accurate allocation and reconciliation.
• Reconciled payments with invoices, bank statements, and AR records to ensure financial accuracy.
• Managed billing adjustments, refunds, disbursements, and dispute resolution.
• Monitored outstanding balances and aging reports to support collections and payment tracking.
• Prepared and distributed Aging Reports and DSO Reports to support financial analysis and decision-making.
• Generated financial and operational reports for internal teams and external clients.
• Tracked and monitored payment processing to ensure completion before month-end closing.
• Investigated discrepancies and resolved payment and billing variances.
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ORDER TO CASH OPERATIONS ANALYST
Accenture, Inc.
2016-2026
Responsibilities:
Project Paragon – Cash Applications
Aug 2024 – Present
• Process and apply daily cash receipts to customer accounts with high accuracy, ensuring correct allocation and reconciliation.
• Manage refunds, disbursements, and payment disputes while resolving discrepancies efficiently.
• Prepare client reports including Aging and DSO reports to support financial monitoring.
• Conduct knowledge transfer sessions and training for new team members.
• Develop simplified process flows and desktop procedures to improve clarity and reduce operational errors.
Project Lawson – Agile Support / Time Report Reviewer
Aug 2023 – Feb 2024
• Monitored time reporting and timestamp compliance of project managers and team members.
• Ensured adherence to project timelines by tracking and reviewing time reports.
• Sent proactive reminders and follow-ups to maintain compliance with project standards and deadlines.
Project Ikigai – Cash Applications
Oct 2021 – Jul 2024
• Processed high-volume customer payments and applied them accurately to accounts, ensuring timely reconciliation.
• Managed A/R billing, adjustments, refunds, disbursements, and dispute resolution.
• Investigated payment discrepancies and collaborated cross-functionally to resolve issues.
• Designed and delivered training and knowledge transfer sessions for analysts.
• Recommended process improvements that reduced payment processing time.
Project GFS – Credit Risk Management
Aug 2017 – Oct 2021
• Conducted credit analysis and risk assessments for new and existing customers.
• Monitored customer credit limits, exposure, and order controls to manage financial risk.
• Prepared credit risk reports and recommendations for senior leadership.
• Served as Point of Contact (POC) for escalated credit accounts and cross-department coordination.
• Led initiatives related to internal controls, data privacy, innovation, and operational excellence.
Project MS Stores – Order Management
Jul 2016 – Jul 2017
• Managed end-to-end order processing, including order entry, confirmation, fulfillment, and shipment coordination.
• Prepared and analyzed sales and order reports for client distribution.
• Resolved customer issues, discrepancies, and order exceptions to ensure satisfaction.
• Collaborated with stakeholders to support process improvements and operational strategies.
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SR. OPERATIONS PROCESSOR
AIG Shared Services
2014 – 2016
• Processed and applied daily cash receipts to customer accounts with high accuracy.
• Reconciled payments with bank statements and AR records.
• Handled intercompany transactions, ensuring proper posting and reconciliation.
• Maintained and verified master data records and premium transactions.
• Prepared and issued dunning letters to brokers to support collections.
• Monitored payments and ensured completion before month-end closing, escalating exceptions when necessary.
