Reliable Virtual Assistant with 12+ years of experience helping businesses stay organized, efficient, and customer-focused. Experienced in data management, CRM administration, executive recruiting support, social media management, customer service, and travel coordination. Comfortable managing multiple priorities, maintaining accurate records, supporting business operations, and building positive client relationships while working independently in remote environments. Strong attention to detail, excellent communication skills, and a commitment to delivering high-quality work make me a valuable addition to any team.

AI & Automation

AI-assisted Content Creation & Productivity
Prompt Engineering
Workflow Automation (n8n)
ChatGPT
Grok
DeepSeek
Canva AI
Claude
Gemini
Google Flow
Higgsfield AI
Adobe Firefly
Freepik AI
Fliki
ElevenLabs
InVideo AI
OpusClip
Pippit
Notion AI

Data Management & Research

High-Volume Data Entry
Google Sheets & Microsoft Excel
Data Validation & Quality Assurance
Data Mining & Web Research
GEO & Marketplace Relational Databases
Database Management & Record Maintenance
Large Dataset Processing

CRM, E-commerce & Business Applications

Keap (Infusionsoft CRM)
Zendesk
Shopify
Kunaki (Order Fulfillment & Print-on-Demand)
ClickBank
Google Workspace
Microsoft Office Suite
Slack
Asana

Social Media & Digital Content

Social Media Management
Content Creation
Canva
Wondershare Filmora
HeyGen
Caption Writing & Hashtag Optimization
Community Engagement
Social Media Analytics

Operations & Administrative Support

Virtual Assistance
Executive Support
Lead Generation
Business Development Support
Workflow Documentation
CRM Management
Travel Coordination & VIP Concierge Services
Calendar & Meeting Coordination
Customer Order Processing

Customer Service & Communication

Customer Support (Email, Chat & Phone)
Technical Support
Client Relationship Management
Chargeback & Dispute Resolution
Billing & Subscription Management
Order Fulfillment
Advanced English (Written & Verbal)
Cross-functional Team Collaboration

Business Development Coordinator

• Supported business development by identifying and qualifying new client leads.
• Assisted client outreach and relationship building.
• Coordinated meetings between clients and recruitment teams.
• Maintained and updated lead and client databases.
• Prepared reports, proposals, and presentations.
• Supported recruitment pipeline and hiring targets.

Social Media Manager | Data Entry Expert | VIP Concierge Services (Freelance)

• Managed and grew social media accounts through strategic planning and consistent execution.
• Developed and implemented organic social media strategies to increase brand awareness, engagement, and audience growth.
• Created engaging content tailored to target audiences across multiple social media platforms.
• Wrote compelling captions and optimized hashtag strategies to maximize reach and visibility.
• Monitored and responded to comments and messages, fostering meaningful audience engagement and building strong online communities.
• Tracked content performance and refined strategies based on audience insights and engagement metrics.
• Maintained and updated large datasets by accurately adding, editing, deleting, and organizing information across multiple Google Sheets.
• Ensured data accuracy, consistency, and integrity while managing records and performing routine data maintenance.
• Researched, verified, and organized information to support business operations and reporting.
• Assisted clients with travel planning and VIP concierge services, providing personalized booking support.
• Booked hotel accommodations primarily through Marriott and managed airline reservations using United Airlines, MyIDTravel, and StaffTraveler.
• Coordinated flight bookings through various airline websites based on client preferences and travel requirements.
• Managed travel itineraries, confirmed reservations, and provided timely updates to ensure a seamless travel experience.
• Delivered responsive customer support by addressing travel inquiries, itinerary changes, and booking requests professionally and efficiently.

Data Entry Expert (Freelance)

• Managed GEO and marketplace relational databases, ensuring accuracy and accessibility.
• Handled high-volume data entry for global country, region, and city datasets.
• Processed large datasets (phone codes, payment providers) to support market expansion.
• Implemented validation checks and organized complex tracking sheets to reduce errors.

General Virtual Assistant (Contract)

• Provided email and live chat support via Zendesk, handling order inquiries, billing, subscriptions, payments, and account concerns.
• Processed customer orders and tracked fulfillment using Kunaki.
• Managed inventory, order status, refills, and operational records in Google Sheets.
• Managed social media accounts by creating content in Canva, writing captions and hashtags, publishing posts, and engaging with the community through comments and direct messages.
• Managed customer records in Keap (Infusionsoft CRM), including contacts, subscriptions, billing, tags, email campaigns, and account updates.
• Assisted with CRM integrations, sales funnel setup, testing, and workflow automation.
• Maintained subscription and financial reports in Google Sheets, tracking billing, refunds, chargebacks, disputes, and monthly and yearly revenue.
• Performed quality assurance by testing sales funnels and automations before deployment.

Data Entry Specialist (Full-time)

• Gathered and entered company data, including business names, websites, phone numbers, and addresses.
• Verified and maintained accurate records in spreadsheets and databases.
• Processed high volumes of data with strong attention to detail and accuracy.
• Organized and updated information to support business operations.

Customer Support Representative (Contract)

• Assisted Macy’s.com customers via inbound calls for orders, billing, and product inquiries.
• Resolved issues involving product listings, charges, and disputes.
• Delivered professional support to ensure customer satisfaction and smooth e-commerce operations.

Technical Support Representative (Contract

• Provided technical support for AT&T customers, including device, network, and billing issues.
• Resolved issues efficiently to minimize downtime and improve customer experience.
• Applied troubleshooting and problem-solving skills to deliver effective solutions.
• Documented customer interactions for accurate records and follow-up.
• Maintained professional and empathetic communication to ensure customer satisfaction.

Technical Support Representative (Full-time)

• Supported RealNetworks Inc., GameHouse, and Rhapsody customers with software, streaming, and gaming issues.
• Provided step-by-step guidance on product features to improve usability.
• Delivered technical solutions to resolve issues and reduce repeats.
• Maintained clear communication for a smooth customer experience.
• Ensured service quality while supporting global clients under pressure.

Bachelor of Science in Commerce – Major in Management (Bachelor Degree Holder)