Highly organized Executive Assistant candidate with over seven years of experience supporting customers, internal teams, and business operations in remote, fast-paced environments. Experienced in calendar coordination, email management, customer communications, CRM administration, documentation, and process execution. Recognized for managing multiple priorities while maintaining accuracy, professionalism, and exceptional client service. Proficient in Microsoft Office, Google Workspace, Salesforce CRM, Microsoft Teams, and remote collaboration tools.

• Executive Support
• Administrative Support
• Calendar Management
• Email Management
• Meeting Coordination
• Customer Support
• Client Communication
• Travel Coordination
• Project Coordination
• Data Entry
• Problem Solving
• Time Management

• CRM Management (Salesforce)
• Microsoft Office
• Google Workspace
• Microsoft Outlook
• Microsoft Teams
• ChapGPT
• Canva
• CapCut

Online ESL Teacher
Little Moon Pte. Ltd. | December 2025 – Present
• Managed daily schedules, student records, and parent communications while maintaining organized documentation in a fully remote environment.
• Coordinated lesson planning and progress tracking, achieving a 4.9/5 parent satisfaction rating through timely communication and consistent follow-up.
• Prioritized multiple classes and administrative tasks while maintaining accuracy and delivering a high-quality client experience.

Customer Support Specialist | Sales Support
Channel Information Technology Support and Call Center Development Inc. (Malta Account) | March 2022 – September 2025
• Managed 5 concurrent live chats and 8 customer emails per hour, consistently exceeding productivity and quality standards in a fast-paced remote environment.
• Maintained accurate customer records, processed sales transactions, and documented interactions using Salesforce CRM, ensuring compliance and operational accuracy.
• Ranked Top 2 in Sales and became the first agent to receive a 5% salary increase by consistently achieving top QA, productivity, attendance, and zero client escalations.
• Collaborated with cross-functional onshore and offshore teams to resolve customer issues and improve workflow efficiency.

Technical Support Specialist
Sykes Asia Inc. (US Telecommunications Account) | April 2019 – January 2022
• Resolved technical issues for 30–50 customers daily, consistently meeting customer satisfaction, quality, and productivity goals.
• Translated complex technical information into simple solutions, improving customer understanding and first-contact resolution.
• Recognized as Top 1 Agent (July 2021) for outstanding performance and service excellence.

ESL Teacher
SMEAG Global Education | December 2018 – March 2019
• Coordinated class schedules, maintained student records, and prepared weekly performance reports to support efficient program administration.
• Delivered individualized instruction while monitoring student progress and maintaining accurate documentation.
• Recognized as one of the Best Teachers – 4th Quarter 2018 for instructional excellence and student support.

TEFL Certified (2025)
Computer Literacy