Hey I am Regine

Virtual Assistant

Detail-oriented and adaptable professional with a strong foundation in communication, task management, and problem-solving. As a Licensed Professional Teacher with a Bachelor’s degree in Elementary Education, I bring exceptional organizational skills, patience, and clear communication to every project. My background includes a full year of teaching experience as a Department of Education (DepEd) substitute teacher, where I honed my abilities in lesson planning, administrative record-keeping, schedule management, and client/parent correspondence.

In addition to my background, I have one year of experience as a Customer Support Agent. This role sharpened my technical skills, fast-paced multitasking, email and chat handling, and ability to deliver outstanding support under pressure.

I am eager to leverage my blended experience in teaching and customer service to provide high-quality Virtual Assistant services. I am highly dependable, quick to learn new tools, and committed to helping business owners streamline their day-to-day operations.

Regine Pacayra
Leyte, Philippines
Freelancer
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My Skills and Competencies

Social Media Management
Graphic Designer
Data Entry
Content Creator

Certificates

My Experience and Education

  • EXPERIENCE
  • EDUCATION
2023 - 2023
Teleperformance
(Customer Service Representative)

Taking order calls, responsible for handling incoming customer phone calls, taking accurate food orders, and providing friendly service to keep orders moving smoothly. Upsell menu items, inform customers about current promotions or daily deals, and answer questions regarding ingredients or dietary restrictions. Process credit card payments over the phone or indicate cash-on-delivery preferences in the system.

2021 - 2021
DepEd
(Substitute Teacher)

Follow the provided lesson plans, guide student learning, and facilitate assigned activities or assignments across subjects. Enforce school policies, maintain order, manage student behavior, and establish a safe, respectful, and organized learning environment, etc...

2018 - 2019
ValueLabs
(Customer Support Agent)

Handle incoming requests via phone, email, live chat, ticket systems, or social media. Troubleshoot technical problems, explain product features, and process orders, returns, or billing adjustments.

My Services

Social Media Management

Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.

Data Entry / Web Researcher

Search the Internet for information on a wide variety of topics.

Content Creator

Promote companies' products and services by developing copy for websites, social media, marketing materials.


Works

Let's work together !

I am available for freelance projects.
Hire Me

Get In Touch

Address :
Leyte,
Philippines


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