2025
Caregiving NCII
Asia-Pacific Caregiver & Healthcare Training Center
More Info About Me
I’m a detail-oriented and results-driven professional virtual assistant. I bring a unique combination of creativity and precision—able to craft engaging digital content while also handling sensitive healthcare tasks with accuracy and confidentiality.
As a Social Media Manager, I specialize in content planning, audience engagement, and performance tracking. I enjoy building brand presence through strategic campaigns, consistent posting, and data-informed decisions. From creating visually appealing posts to analyzing insights, I focus on growing communities and driving meaningful interaction.
In my role as a Medical Virtual Assistant, I am skilled in administrative support such as appointment scheduling, patient communication, records management, and insurance coordination. I understand the importance of HIPAA compliance, organization, and empathy when supporting both healthcare providers and patients.
I’m highly adaptable, tech-savvy, and committed to delivering quality work in fast-paced environments. Whether managing a brand’s online voice or supporting a medical practice behind the scenes, I aim to provide efficient, reliable, and impactful support.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2013
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2014
SM Naga
(Sales Representative)
• Helps customers by answering questions, explaining product features, and recommending items based on their needs.
• Responsible for meeting daily or monthly sales quotas set by the store or management.
• Ensure that products are well-organized, properly stocked, and visually appealing to attract customers.
• Assist customers with concerns, exchanges, or returns while maintaining a professional and friendly attitude.
2008
-
2011
Nelson Loyola and Associates
(Collection Agent)
• Contacting Customers for Payment Collection as agent reaches out to customers (via calls, emails, or messages) who have overdue credit card balances. The goal is to remind them of their obligation and encourage payment.
• Work with customers to set up manageable payment plans, such as installment options orrevised due dates, especially if the customer is facing financial difficulty.
• Track accounts with unpaid balances, review payment history, and prioritize which accounts need immediate attention.
• Record details of every interaction, including promises to pay, disputes, and payment agreements, in the company’s system for accurate tracking.
• Collection agents are expected to meet performance goals, such as collecting a certain amount of payments or reducing delinquency rates.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.