Year 2008 - 2012

San Pablo Colleges

Bachelor of Science in Business Administration ( Major in Marketing Management )

• Reservation & Booking Management
• Customer Service & Client Relations
• Travel Coordination & Tour Planning
• Complaint Resolution
• Sales & Upselling
• Virtual & Administrative Assistance
• Inventory & Order Management
• Communication & Team Coordination
• Data Entry & File Organization
• Appointment Booking
• Email, Calendar & Schedule Management
• Time Management & Attention to Detail

Employee of the Year 2013
Highway Travel & Tourism L.L.C.

Employee of the Year 2015
Highway Travel & Tourism L.L.C.

Employee of the Year 2016
Highway Travel & Tourism L.L.C.

Employee of the Year 2019
Lotto Way Tourism L.L.C.

March 2023 – Present

Lotto Way Tourism L.L.C. ( Dubai ) / China Travel & Tourism Company - ( Saudi ) – Reservation Agent ( Dubai ), SIT Tower Silicon Oasis, Dubai, United Arab Emirates

 Oversee the daily operations of the reservations department, ensuring the efficient handling of bookings, cancellations, and modifications.
 Ensure all reservations are accurately confirmed, payments are processed promptly, and client requests are fulfilled with attention to detail.
* Address customer complaints, issues, and special requests in a timely and professional manner, ensuring high levels of customer satisfaction.
* Build and maintain strong client relationships by offering personalized travel solutions and supporting their ongoing travel needs.
* Liaise with hotels and other service providers to secure competitive rates and confirm availability for clients.

November 2020 – January 2023

D’PersonalShopperph – Customer Representative, Capitol Hills Drive, Old Balara, Quezon City, Philippines

* Responded to customer inquiries via email and messaging platforms regarding store products and services.
* Organized, cataloged, and photographed inventory to support online sales.
* Maintained accurate records of sales and transactions.
* Built strong customer relationships through friendly communication and high-quality service.
* Managed online sales operations through third-party platforms.
* Prepared and processed outgoing shipments in a timely and efficient manner.
* Handled product returns, ensuring proper processing and customer satisfaction.

March 2018 – August 2020

Lotto Way Tourism L.L.C. – Reservation Executive, Emirates Concorde Offices Tower Deira, Dubai, United Arab Emirates

* Organized and coordinated transportation (car and bus rentals), accommodations, tours, and other travel services.
* Managed incoming calls for the reservations department, ensuring all inquiries were handled promptly and professionally.
* Coordinated with the sales team to manage group bookings and maintained schedules for hotel and tour operations staff.
* Assisted in booking and blocking rooms and tours in line with company standards, including handling special reservations.
* Processed invoices and LPOs, ensuring accurate and timely daily and monthly payment processing.

May 2017 – February 2018

Planet Travel & Cargo L.L.C. – Reservation Executive, Al Quoz 4 Dubai, United Arab Emirates May

* Responded to guest and agent inquiries via email in a professional, courteous, and timely manner.
* Promoted and sold company services and products to maximize revenue opportunities.
* Prepared and managed daily reservation reports for submission to the operations team.
* Acted as a liaison between guests and field drivers to ensure smooth coordination and service delivery.
* Processed reservations through multiple channels, including email, telephone, and fax.

February 2013 – February 2017

Highway Travel & Tourism L.L.C. – Reservation Executive, Deira, Dubai, United Arab Emirates

* Managed daily correspondence with clients and partners in a timely and professional manner.
* Processed hotel room and restaurant reservations accurately and efficiently.
* Prepared confirmation letters and communicated details to clients and the operations team.
* Maintained and updated hotel contracts to ensure accuracy and compliance.
* Monitored reservation schedules, including cancellations and no-shows.
* Handled invoicing and processed payments on a daily and monthly basis in accordance with hotel credit policies.
* Prepared and submitted weekly and monthly operational reports.