Professional Summary, Executive Virtual Assistant | Operations & Client Management Specialist

Results-driven Executive Virtual Assistant with experience supporting business operations, client management, calendar coordination, documentation, reporting, and administrative workflows. Skilled in managing schedules, organizing communications, maintaining accurate records, tracking projects, and creating efficient systems that improve productivity. Experienced in retail operations, real estate sales coordination, customer relations, inventory management, and business reporting. Proficient in Microsoft Excel, Google Workspace, CRM management, email organization, and process improvement. Committed to delivering reliable administrative support, strong attention to detail, and excellent client service in fast-paced business environments.

Administrative & Operations Support Specialist, Business Operations, Client Coordination & Reporting

Developed and managed business systems involving calendar scheduling, client communications, inventory tracking, sales reporting, documentation management, payment monitoring, and operational coordination. Created Excel-based dashboards, tracking systems, business reports, and workflow processes to improve organization, efficiency, and decision-making across multiple business activities.

Property Consultant, Vertex 3:5-7 Realty

Coordinated client inquiries, property presentations, payment monitoring, documentation requirements, appointment scheduling, and sales follow-ups. Maintained accurate records, prepared reports, managed client databases, and supported real estate transactions from inquiry to reservation.

Business Owner & Operations Manager, Aquatica Aquarium Accessories & Trading

Managed daily business operations including inventory control, sales monitoring, supplier coordination, customer support, financial tracking, reporting systems, procurement, staff supervision, and process improvement. Developed Excel-based inventory and reporting tools to improve operational efficiency and decision-making.

Financial Advisor, Sun Life Philippines

Provided financial planning consultations, client relationship management, policy documentation assistance, appointment scheduling, follow-up coordination, needs analysis, and administrative support throughout the client onboarding and servicing process.

Second Officer / Deck Officer, International Bulk Carrier Operations

Maintained voyage documentation, compliance records, operational reporting, safety management documentation, cargo-related records, crew coordination, and regulatory compliance requirements while working in a highly structured international environment.

Bachelor of Science in Marine Transportation (BSMT), University of Cebu – Lapu-Lapu and Mandaue (UCLM) Cum Laude Graduate

Completed Bachelor of Science in Marine Transportation with academic distinction as Cum Laude. Developed strong skills in leadership, documentation, compliance, operations management, problem-solving, communication, and decision-making in highly regulated environments. Participated in the Norwegian Shipowners' Association (NSA) Cadetship Program, gaining exposure to international maritime standards and professional operations.

Norwegian Shipowners' Association (NSA) Cadetship Program, 17th Batch Cadet

Selected as a cadet under the Norwegian Shipowners' Association Cadetship Program, receiving specialized training in maritime operations, safety management, documentation, compliance procedures, leadership, and international shipping standards.

Administrative & Executive Support

Calendar management, appointment scheduling, meeting coordination, travel planning, task management, document preparation, and executive administrative support.

Client Relationship Management

Client communication, follow-ups, customer service, relationship building, inquiry handling, appointment coordination, and client retention support.

Business Operations Coordination

Workflow management, operations support, process improvement, supplier coordination, inventory monitoring, and day-to-day business administration.

Documentation & Record Management

Data organization, record keeping, compliance documentation, file management, policy documentation, transaction monitoring, and report preparation.

Excel Reporting & Data Management

Spreadsheet creation, sales reporting, inventory tracking, dashboard development, data analysis, performance monitoring, and business reporting systems.

Email & Communication Management

Inbox organization, email prioritization, correspondence management, follow-up tracking, professional communication, and stakeholder coordination.

Project & Task Management

Project tracking, deadline monitoring, task delegation support, progress reporting, workflow organization, and productivity management.

Digital Productivity Tools

Microsoft Excel, Google Sheets, Google Calendar, Google Workspace, Microsoft Office, Canva, CRM platforms, and cloud-based collaboration tools.

Developed Business Reporting Systems

Designed and maintained Excel-based reporting systems for sales monitoring, inventory tracking, payment monitoring, and business performance reporting.

Managed Multi-Business Operations

Successfully coordinated operations, customer service, inventory management, supplier relationships, documentation, and reporting across retail, financial services, and real estate activities.

Built Administrative Tracking Dashboards

Created task management, payment monitoring, inventory tracking, and operational dashboards to improve organization, visibility, and workflow efficiency.

Client Coordination & Documentation Support

Managed client communications, follow-ups, scheduling, documentation requirements, and record-keeping processes while maintaining professionalism and attention to detail.

Academic Excellence – Cum Laude Graduate

Graduated Cum Laude with a Bachelor of Science in Marine Transportation, demonstrating strong discipline, leadership, and analytical abilities.

Certified UITF Sales Person (CUSP)

Earned the Certified UITF Sales Person credential, demonstrating knowledge of investment products, financial planning principles, and client advisory practices.

Entrepreneurship & Business Management

Founded and managed a specialty retail business, overseeing daily operations, sales monitoring, inventory control, procurement, customer relations, and process improvement initiatives.

Implemented Productivity & Organization Systems

Established calendar management, email organization, task tracking, and workflow systems to improve operational efficiency and ensure timely completion of business activities.

Microsoft Excel

Data entry, reporting systems, inventory tracking, payment monitoring, dashboard creation, spreadsheet management, formulas, and business reporting.

Google Workspace

Google Calendar, Gmail, Google Sheets, Google Docs, Google Drive, file organization, collaboration, scheduling, and communication management.

Microsoft Office

Microsoft Word, Excel, and PowerPoint for documentation, reporting, presentations, record management, and administrative support.

Email & Calendar Management

Inbox organization, email prioritization, appointment scheduling, calendar management, meeting coordination, and follow-up tracking.

POS & Inventory Systems

Aronium POS, inventory monitoring, sales reporting, stock management, transaction tracking, and operational reporting.

CRM & Client Management

Client database management, lead tracking, follow-up coordination, documentation management, and customer relationship support.

Canva & Presentation Design

Presentation creation, marketing materials, onboarding presentations, visual documentation, and business communication materials.

Project & Task Management

Task tracking systems, project coordination, workflow management, deadline monitoring, and productivity dashboards.

Administrative Documentation

Document preparation, record keeping, file management, reporting, compliance documentation, and business correspondence.