1996
Computer Programming
AMA Computer Learning Center
More Info About Me
Social Media Manager | Content Creator | Customer Engagement Expert
I create scroll-stopping content and manage social media pages to help brands grow. With 20 years in customer service, I deliver reliable support and strong client communication.
My Skills and Competencies
Social Media Management
Canva Graphic Design
Copywriting
Customer Service
Certificates
My Experience and Education
July 2023
-
2026
American Ribs and Wings/ GRT Septic Tank Services
(Social Media Manager)
I started my journey as a Social Media Manager in 2023, focusing on content creation, page management, and audience engagement. I create visually appealing graphics, edit videos, and craft compelling captions that help brands grow their online presence and connect effectively with their target audience.
2024
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2026
I-Fern Global Corporation
(Customer Service Associate)
Supported nationwide I-Fern Distribution Centers by preparing and monitoring shipments, coordinating logistics, and addressing customer and distributor inquiries through email and social media channels.
2023
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2024
Envisionary Life Phils.
(Administrative Assistant)
Assists in the preparation of meetings, materials, appointments and travel arrangements. Maintain and organize files, records and documents including product inventory and cash funds. Proficient use of office software such as Wordprocessing, Excel, Powepoint and Canva. Manage office supplies and equipment, ensuring availability and functionality.
2021
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2023
Keywords Studios Manila
(Player Support Agent)
Respond to user inquiries promptly and professionally. Provide information and support related to gameplay, technical issues, account management and other user concerns. Guide players through troubleshooting processes and resolution steps.
2019
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2020
Opulence Global Philippines
(Partner Benefits Specialist)
Initiate outbound calls to our partners across the Asia Pacific region. Provide assistance to our partners in processing their orders through e-commerce platforms. Aid our partners in managing their shipment needs.
2011
-
2020
Akuna Philippines Inc.
(Customer Service Officer)
Assist Distribution Centers nationwide with order processing and distributor support. Handle order placements, applications, shipment tracking, returns, and exchanges. Conduct monthly follow-ups with distributors regarding qualifications and autoship programs. Ensure accuracy in order processing and resolve related issues and concerns. Support the Business Development Manager in organizing company events.
2000
-
2010
Lifestyles Asia Pacific Philippines
(Customer Service)
Processed orders from walk-in clients, fax, and distribution centers. Prepared certificates and plaques for monthly events. Assisted distributors and supported event operations, including out-of-town activities with the Business Development Manager.
My Services
Customer Service
Customer Service specialist with 20+ years of experience delivering excellent support and building customer loyalty.
Social Media Management
Social Media Manager helping brands grow through strategic content, audience engagement, and consistent posting.
Content Creator
Specializing in social media posts, graphics, and short videos that attract attention and grow brands online.