Professional Skills

Customer Support
Prior Authorization
Organizational skills
Data Entry
Management
HIPAA Compliance
Team Collaboration
Communication Skills

Technical skills

CRM Tools & Platforms Proficiency
AI-Driven Productivity Tools
Google Workspace (Docs, Sheets, Gmail, Drive)
Health Insurance Procedures
Outbound & Inbound Dialers
Microsoft Office Suite

BACHELOR OF SCIENCE IN TOURISM MANAGEMENT

STI College Global City

2014-2018

English, Filipino

Virtual Bookkeeping with Xero & Quickbooks Online

EZACC

Prior-Authorization Specialist, DME Service Solutions - Remote

- Verified patient eligibility, processed medical authorizations, and maintained accurate HIPAA-compliant records and documentation.
- Coordinated with healthcare providers to obtain approvals, track authorization statuses, and follow up on pending requests.
- Managed confidential patient information, ensured proper documentation flow, and supported administrative workflows to maintain operational efficiency.

Lien Resolution Specialist, Virtual Assistant (Law Firm) - Remote

- Reviewed, researched, and resolved personal injury liens while ensuring accurate documentation and compliance with applicable regulations.
- Coordinated with internal departments to facilitate efficient lien processing, maintain records, and provide regular status updates and reports to management.
- Negotiated lien settlements and resolutions to achieve favorable outcomes while ensuring timely case progression and stakeholder satisfaction.

Customer Service Representative, Superstaff

- Assisted patients and healthcare providers with inquiries, plan benefits, and issue resolution while delivering excellent customer service.
- Managed, updated, and maintained accurate patient records across internal systems, ensuring data integrity and compliance.
- Adapted to evolving healthcare policies and procedures to provide accurate information and support efficient operations.

Customer Service Representative, Zipliens

- Responded to customer inquiries, processed transactions, and resolved account-related issues in a timely and professional manner.
- Maintained accurate account records, documented customer interactions, and tracked follow-ups to ensure service continuity.
- Promoted relevant products and services while supporting team performance targets and customer satisfaction goals.

Customer Service Representative, 247.ai Philippines

- Managed account updates, processed replacement orders, and maintained accurate records and reports to support efficient operations.
- Provided members with benefit and eligibility information while addressing inquiries and concerns with professionalism and care.
- Tracked deliveries, resolved shipping issues, and handled complaints to ensure a positive customer experience and timely resolution.