Hey I am Ryan Jake

QuickBooks Online Expert | Bookkeeping VA | Administrative and Task Management Support

Greetings, this is your devoted virtual assistant, Ryan Jake. I'm here to help you manage tasks, boost productivity, and improve your chances of success. Together, let's turn your objectives into successes with expertise and accuracy!

Ryan Jake R Belza
Batangas, Philippines
belzaryanjake@gmail.com
Freelancer
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Skills

Social Media Management
Adaptability and Flexibility
Data Entry
Graphics design
Communication
Scheduling Management
Email Management
Proficiency in Microsoft Office Suite

Certificates

My Experience and Education

  • EXPERIENCE
  • EDUCATION
2024
Tertiary Education

Bachelor of Science in Information Technology
Partido State University
Bautista, Goa, Camarines Sur

2020
Senior High School

Goa National High School
Taytay, Goa, Camarines Sur

2018
Secondary Education

Goa Science High School
Tagongtong, Goa, Camarines Sur

2014
Primary Education

Napawon Elementary school
Napawon, Goa, Camarines Sur

September , 2025 - February, 2026
VXI
(Customer Service Representative at DSI Costco)

Assisted Costco members with inquiries on orders, deliveries, product details, and membership concerns.
Resolved customer issues efficiently while maintaining high service standards.
Managed order tracking, delivery scheduling, and account verification.
Provided accurate information on services, policies, and product availability.
Documented interactions in the CRM and followed established SOPs.
Escalated complex cases to appropriate teams for quick resolution.
Ensured positive customer experiences through clear and personalized support.
Handled billing inquiries including refunds, credits, and adjustments.
Consistently met performance metrics such as quality, AHT, and customer satisfaction.

February 26, 2025 - September, 2025
VXI
(Billing and Sales Representative at ATT)

Handled inbound customer calls, providing prompt assistance with account inquiries, billing concerns, and service issues while ensuring a positive customer experience. Proactively offered suitable products, plans, and upgrades to meet customer needs and enhance satisfaction, maintaining professionalism and efficiency in every interaction.

June, 2024 - December, 2024
Sutherland Global
(Associate-CS Phone at Sears Home Services)

Arranging and booking repair service appointments

Promoting and selling warranty plan

Offering and recommending cleaning and maintenance service

January 2024 - April 2024
Legazpi Savings Bank
(Student Training Program)

Performing precise data entry tasks

Providing exceptional customer service by addressing inquiries, resolving issues, and guiding clients through banking products and services to meet their financial needs

Managing and maintaining accurate, well-organized records and documentation to ensure efficient access and retrieval of information

July 2023 - June 2024
Rotaract Club of Goa Partido
(Public Image Director)

Disclaimer: This position is unpaid as we operate within a non-profit organization focused on community service and rely on volunteer contributions.

Key Responsibilities:
Elevate the club presence
Drive awareness for upcoming events
Strategic social media posting
Uphold and enhance brand identity

February 2020 - Present
Vic Obias
(Peronal Assistant)

Provided comprehensive administrative support daily
Managed and synchronized schedules and appointments
Ensured optimal time management for efficiency
Handled communication via phone, emails, Viber, and WhatsApp
In charge of his medication
Household chores

Services

Intuit Bookkeeping Certified & QBO Virtual Assistant

Ensuring accurate financial records, clean books, and efficient workflow management using QuickBooks Online

Customer Support Specialist

Customer Support Specialist with BPO experience delivering fast, clear, and customer-focused solutions across channels.

Technical + Automation Assistant

Technical & automation support skilled in Zapier and GoHighLevel, building smooth workflows and efficient systems.

Social Media Management

Creating, curating, and scheduling content

Calendar Management

Organizing and maintaining calendars to ensure efficient scheduling of meetings, appointments, and events

Graphics/Visuals

Designing and creating compelling graphics to support marketing, branding, and communication efforts


Works

Let's work together !

I am available for freelance projects.
Hire Me

Get In Touch

Address :
Batangas,
Philippines
Email :
belzaryanjake@gmail.com


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