Hey I am Ryan Jake

E-Commerce Virtual Assistant | Customer Service and Lead Management Specialist | Ops Support

I help businesses manage e-commerce tasks, customer inquiries, and leads while keeping records accurate and operations organized. With experience in CRM management, lead follow-ups, and customer support, I make sure nothing falls through the cracks and help teams save time.

Ryan Jake R Belza
Batangas, Philippines
belzaryanjake@gmail.com
Freelancer
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Skills

Administrative Support
Operations Support
Administrative Support
E-Commerce Support

Certificates

DISCOVERING NEW KNOWLEDGE: EXCEL AND OTHER TOOLS FOR DATA ANALYSIS
General Virtual Assistant Training
Revolutionizing Social Media Management with AI

My Experience and Education

  • EXPERIENCE
  • EDUCATION
2024
Tertiary Education

Bachelor of Science in Information Technology
Partido State University
Bautista, Goa, Camarines Sur

2020
Senior High School

Goa National High School
Taytay, Goa, Camarines Sur

2018
Secondary Education

Goa Science High School
Tagongtong, Goa, Camarines Sur

2014
Primary Education

Napawon Elementary school
Napawon, Goa, Camarines Sur

March 2026 - Ongoing
Majestix Collection
(Product Listing and E-commerce Support)

Managed CRM opportunity pipeline across multiple sales stages, updating stage status, ownership, and follow-up dates
to keep the sales funnel accurate and moving.
Monitored and responded to inbound leads across Chrono24, eBay, and CRM messaging channels, and conducted live price negotiations with local and international buyers on third-party marketplaces, calculating wholesale-based
counteroffers using competitor and market comp data to protect margin while closing deals.
Sourced inventory across multiple dealer platforms (Watchdrop, WatchTrack, EveryWatch, Chrono24) by reference number, qualifying available stock and creating/updating dealer contact records to support fast order fulfillment.
Triaged and processed customer service emails, prioritizing time-sensitive inquiries and routing issues appropriately to
maintain response turnaround targets.
Executed customer follow-up sequences (post-sale check-ins, review requests, repeat/referral outreach) to strengthen
client retention and drive repeat business.
Organized and audited incoming content (photos, videos) into structured folders, providing quality feedback to support
weekly team review and content strategy meetings.
Documented process gaps and workflow improvement suggestions in team channels, contributing to iterative
refinement of sales and fulfillment SOPs

September , 2025 - February, 2026
VXI
(Customer Service Representative at DSI Costco)

Assisted Costco members with inquiries on orders, deliveries, product details, and membership concerns.
Resolved customer issues efficiently while maintaining high service standards.
Managed order tracking, delivery scheduling, and account verification.
Provided accurate information on services, policies, and product availability.
Documented interactions in the CRM and followed established SOPs.
Escalated complex cases to appropriate teams for quick resolution.
Ensured positive customer experiences through clear and personalized support.
Handled billing inquiries including refunds, credits, and adjustments.
Consistently met performance metrics such as quality, AHT, and customer satisfaction.

February 26, 2025 - September, 2025
VXI
(Billing and Sales Representative at ATT)

Handled inbound customer calls, providing prompt assistance with account inquiries, billing concerns, and service issues while ensuring a positive customer experience. Proactively offered suitable products, plans, and upgrades to meet customer needs and enhance satisfaction, maintaining professionalism and efficiency in every interaction.

June, 2024 - December, 2024
Sutherland Global
(Associate-CS Phone at Sears Home Services)

Arranging and booking repair service appointments

Promoting and selling warranty plan

Offering and recommending cleaning and maintenance service

January 2024 - April 2024
Legazpi Savings Bank
(Student Training Program)

Performing precise data entry tasks

Providing exceptional customer service by addressing inquiries, resolving issues, and guiding clients through banking products and services to meet their financial needs

Managing and maintaining accurate, well-organized records and documentation to ensure efficient access and retrieval of information

July 2023 - June 2024
Rotaract Club of Goa Partido
(Public Image Director)

Disclaimer: This position is unpaid as we operate within a non-profit organization focused on community service and rely on volunteer contributions.

Key Responsibilities:
Elevate the club presence
Drive awareness for upcoming events
Strategic social media posting
Uphold and enhance brand identity

February 2020 - June 2024
Vic Obias
(Peronal Assistant)

Provided comprehensive administrative support daily
Managed and synchronized schedules and appointments
Ensured optimal time management for efficiency
Handled communication via phone, emails, Viber, and WhatsApp
In charge of his medication

Services

E-Commerce Support

Product listings, order management, customer inquiries, and daily e-commerce tasks to keep operations organized.

Customer Service

Providing clear, professional, and timely support through email, chat, and other customer communication channels.

CRM and Data Management

Maintaining accurate customer and lead records, tracking information, and keeping CRM data organized and up to date.

Operations Support

Handling administrative tasks, data entry, documentation, and workflow support to keep daily business operations running

Lead Management

Qualifying leads, handling follow-ups, updating CRM records, and keeping prospects organized throughout the sales proces


Works

Let's work together !

I am available for freelance projects.
Hire Me

Get In Touch

Address :
Batangas,
Philippines
Email :
belzaryanjake@gmail.com


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