Detail-oriented healthcare administrative professional with experience in managing patient appointments, scheduling, and reminders. Skilled in handling phone calls, emails, and patient inquiries while maintaining accurate patient records and performing data entry. Experienced in processing insurance claims, billing, and eligibility verification. Proficient in coordinating telehealth services and providing virtual support. Adept at preparing reports, ensuring HIPAA compliance, and effectively communicating with patients, healthcare providers, and insurance companies.

9th March, 2020 >> 24th November 2021

Supervisor I

Managed patient appointments, scheduling, confirmations, and reminders to ensure efficient clinic workflow
Handled inbound and outbound calls, emails, and patient inquiries with professionalism and timely responses
Maintained accurate patient records, updated charts, and performed detailed data entry in practice management systems
Processed insurance claims, verified patient eligibility and benefits, and assisted with medical billing tasks
Coordinated telehealth appointments and provided virtual administrative support to patients and providers
Prepared reports, documentation, and correspondence for internal and external use
Ensured compliance with HIPAA regulations and maintained strict patient confidentiality
Communicated effectively with patients, healthcare providers, and insurance companies to resolve issues and verify information
Assisted with patient intake, registration, and documentation review
Managed administrative tasks such as file organization, record updates, and workflow tracking to support daily operations

10th March, 2022 >> 9th January 2025

Executive I

Customer Service
Executive Medical Insurance professional with expertise in claims processing, billing, and patient eligibility. Detail-oriented and skilled in problem-solving, communication, and healthcare compliance. Dedicated to optimizing processes and ensuring seamless insurance operations.