2017
Bachelor of Science in Business Administration Major in Financial Management
Saint Columban College
About Me
Detail-Oriented Virtual Professional | Admin, Recruitment & Client Support
I'm a detail-oriented and highly skilled virtual professional with broad experience across administrative tasks, data entry, recruitment, HR, sales, customer support, and appointment setting. This mix gives me a well-rounded skill set built for efficiency and consistency in whatever role I take on.
What I Bring to the Table:
Administrative Expertise
Proficient in managing emails, calendars, reports, and documentation to keep day-to-day operations running smoothly.
Data Entry & Organization
Efficient with high volumes of data, accurate record-keeping, and streamlining processes for better workflow.
Recruitment & HR Support
Hands-on experience in sourcing, screening, onboarding, employee support, and HR documentation.
Sales & Customer Support
Skilled in inbound/outbound sales, customer retention, and handling inquiries — building rapport that drives satisfaction and revenue.
Appointment Setting & Calendar Management
Strong coordination across multiple calendars, ensuring smooth communication between clients and teams.
Virtual Assistance & Remote Tools
Comfortable handling calls, emails, CRM management, social media, basic graphic design, and marketing support.
Reliable, Flexible & Goal-Oriented
Adaptable to shifting priorities, with a strong commitment to quality, confidentiality, and on-time delivery.
Growth-Minded & Tech-Savvy
Always learning new tools and staying current with trends to keep adding value.
I'm passionate about supporting business operations with precision and care — whether you're a startup needing versatile support or a scaling business that needs recruitment and admin expertise, I'm ready to contribute to your success.
Core Skills & Expertise
A well-rounded skill set built for efficiency and results
Appointment Setter
Virtual Assistant
Sales Development Representative
Recruitment Manager | HR
Customer Service
Project Management
Lead Generation Specialist
Administrative Tasks
Social Media Management
Content Creation & Marketing Support
Client Relations & Communication
Email & Calendar Management
GHL (GoHighLevel) – Expert
Data Entry / Data Encoding
Certificates
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Work Experience
Roles and responsibilities that shaped my skill set
2023
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Present
Relay Direct
(Recruitment Manager / HR)
Led the full recruitment cycle — from sourcing, screening, and interviewing candidates to onboarding successful hires. Partnered with department heads to define hiring needs and craft clear, results-driven job descriptions. Managed applicant tracking systems (ATS) to maintain accurate candidate pipelines and ensure seamless communication throughout the process. Conducted reference checks, prepared offer letters, and delivered an efficient, positive hiring experience. Developed and implemented recruitment strategies that improved efficiency and reduced time-to-hire. Supported HR functions, including employee record management and coordination of training activities.
2023
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Present
Relay Direct
(Admin & GoHighLevel (GHL) Expert)
Provided all-around administrative support, managing daily operations and ensuring smooth coordination across teams. Handled CRM management through GoHighLevel, including workflow automation, pipeline tracking, and lead updates. Managed calendars, scheduled meetings, organized files, and monitored emails for efficient communication. Oversaw team task assignments, tracked progress, and ensured deadlines were met. Assisted with social media scheduling, candidate follow-ups, and basic reporting tasks. Streamlined internal processes to enhance productivity, collaboration, and overall team performance.
2023
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2025
US Company
(Virtual Assistant)
Provided c omprehensive administrative support to the team, managing daily operations and ensuring smooth workflow across departments. Supported social media management and marketing tasks, including content scheduling, engagement monitoring, and basic graphic creation using Canva. Handled basic bookkeeping tasks, such as preparing invoices, and reconciling transactions when needed. Handled email and calendar management, scheduling meetings, coordinating appointments, and maintaining organized communication channels. Provided customer and client support via email and call, ensuring professional and timely responses.
2023
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2024
Relay Direct
(Sales Development Representative (SDR))
Conduct proactive outbound prospecting through personalized emails, SMS, and quick phone calls to connect with potential clients, introduce the company’s offerings, and spark genuine interest in how our solutions can support their business goals. Build meaningful connections by actively listening to client needs and tailoring each conversation to provide value. Maintain a professional, positive, and consultative approach in all communications to represent the brand with excellence and authenticity.
2023
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2023
AXA Philippines
(Financial Advisor)
Assessed clients’ financial situations to provide strategic advice on suitable financial products and services. Evaluated income, expenses, and goals to develop personalized financial plans that aligned with their short- and long-term objectives. Offered guidance on investments, insurance coverage, and debt management solutions to help clients achieve financial stability. Conducted policy reviews and follow-ups after sales to ensure client satisfaction, identify additional needs, and maintain long-term relationships built on trust and service excellence.
2022
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2022
Safer Road Rescue - 24/7 Roadside Assistance
(Customer Service Agent & Dispatcher)
Handled both inbound and outbound calls, providing prompt assistance and ensuring a positive customer experience. Processed client orders for towing services and accurately entered interaction details into the system to document requests, issues, and resolutions. Resolved customer concerns by identifying problems, determining appropriate solutions, and ensuring timely follow-up. Coordinated and dispatched drivers based on client location, service needs, and availability, ensuring quick response and efficient service delivery. Maintained clear communication between clients and drivers to guarantee smooth operations and customer satisfaction.
2019
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2022
51Talk
(Master Teacher A / ESL Teacher)
Taught, encouraged, and engaged international students in learning and speaking English online. Educated students on the fundamentals of English grammar, vocabulary, and conversational fluency. Enhanced reading comprehension by integrating interactive online activities and personalized lesson plans tailored to each student’s learning needs. Created a positive and supportive virtual classroom environment that motivated students to build confidence in communication.
2017
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2017
DENR
(Data Entry)
Ensured all files were properly prepared, organized, and securely saved to backup drives. Accurately and efficiently encoded data for documentation and record-keeping purposes. Retrieved and scanned records, uploading them into the company database for easy access and tracking. Managed documents by organizing forms, making photocopies, filing records, preparing correspondence, and generating reports. Maintained accuracy and confidentiality while supporting smooth administrative and data management processes.
2017
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2018
EMCOR Inc.
(Sales Representative)
Developed and delivered engaging sales presentations to highlight product features and benefits. Managed inventory levels, coordinated with suppliers, and processed purchase orders as needed. Provided excellent customer service by assisting clients with inquiries, resolving concerns, and ensuring a smooth sales experience. Prepared and organized necessary paperwork and documentation for client transactions and product deliveries. Implemented effective marketing strategies to boost sales, increase revenue, and enhance customer satisfaction. Prospected and qualified leads, followed up on inquiries, and maintained strong client relationships to drive repeat business and long-term loyalty.
How I Can Help Your Business
Flexible support tailored to what you need most
Sales Development Representative
Serves customers by selling products and meeting customer needs and obtains orders.
Social Media Manager
Monitoring the company's brand on social media. Building brand awareness by engaging relevant influencers.
Email & Calendar Management
Efficiently manage emails, calendars, scheduling, and follow-ups to keep communication and workflows organized.
Administrative Assistant
Provide administrative support including scheduling, data entry, document management, and task coordination.
General Virtual Assistant
Provides administrative, technical, or creative support remotely for businesses or individuals.
Recruitment Manager | HR
Identifies, evaluates, and attracts top candidates for specific roles to meet company needs.
Project Management
Involves planning, organizing, and overseeing projects to ensure timely completion and meet objectives.
Customer Service
Handle complaints, provide appropriate solutions for customers, and follow up to resolve any issues customers experience
Lead Generation Specialist
Identifies, qualifies, and engages prospects, fueling business growth and enhancing sales pipelines