Shaina San Pedro

General Virtual Assistant
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Contact Information
  • +63 967 581 9347
    •
  • ssanpedro14@gmail.com
    •
  • Cavite, Philippines
    •
Education
2020 - 2023

Bachelor of Science in Psychology, Cavite State University - Main Campus

Skills

● Communication Skills
● Negotiation Skills
● Problem-Solving Skills
● Calendar and Email Management
● Presentation Skills
● Social Media Management
● Data Entry and Organization
● Customer Service
● Content Creation
● Technology-savvy
● Graphic Design
● Editing Skills
References

Dhamielyn A. Sarno, MIT, Project Manager

+63 915 832 5769
dhamsarno@gmail.com
Professional Summary

High-performing General Virtual Assistant with a strong foundation in Data Entry and a creative focus on Social Media Management. I help business owners move from 'busy' to 'productive' by streamlining administrative workflows and maintaining a vibrant online presence. I am dedicated to delivering accurate data management and scroll-stopping digital content that drives engagement.
Work Experiences
2023 - 2025

Social Media Manager

● Content Strategy & Creation: Developing a content calendar that aligns with marketing goals. This includes writing copy, designing graphics, and producing short-form video (Reels, TikToks).
● Community Management: Engaging with followers, responding to comments/DMs, and fostering a positive brand community.
● Increased number of followers and engagements organically.
2023 - 2024

Data Entry Professional

● Order Lifecycle Management: Accurately logging and tracking daily customer orders within Google Sheets to ensure a real-time for the business.
● High-Precision Data Encoding: Capturing and validating essential customer details—including full names, order dates, service classifications, and shipping/billing addresses—with a 99.9% accuracy rate.
● Tiered Package Identification: Meticulously auditing customer selections to identify specific service packages, ensuring the correct fulfillment and billing for every transaction.
2020 - 2022

Customer Service Representative

● Handling Inbound/Outbound Contacts: Managing a high volume of calls, emails, or chats with energy and enthusiasm.
● Problem Resolution: Taking ownership of customer issues and aiming for First Contact Resolution (FCR).
● Relationship Building: Building trust by providing empathetic, accurate, and efficient solutions.
● Documentation: Accurately logging customer interactions and data into the system.
Seminar and Training
2026

General Virtual Assistant

General Virtual Assistance Training
Pro VA