JOSE RIZAL MEMORIAL STATE UNIVERSITY - DIPOLOG CAMPUS
Bachelor of Science in Tourism
2013-2017

Social Media Management
Data Entry/Web Research
HR Training Virtual Assistance
Travel Management
Graphic Design
Video Editing
Content Creation
Communication Skills

I am a versatile Executive VA, HR VA and Social Media Manager with 3+ years of experience supporting businesses through content creation, administrative assistance, and HR operations. I specialize in engaging social media content (including viral TikTok videos), video editing, Canva design, data entry, MS Excel reporting, lead generation, customer support, and HR training coordination. I am detail-oriented, resourceful, and committed to helping businesses grow efficiently.

CUSTOMER SERVICE REPRESENTATIVE
Quality Discount Roofing and Construction, LLC
2020-2021
Responsibilities:
* Provide customer service support
* Field incoming phone calls and respond to phone messages from customers.
* Data Entry
* Lead generation
* Conducts cold calls, appointment setter and email marketer.
* Probate researcher. Responsible for identifying probate notices in newspapers, extracting estate and beneficiary data, and encoding information into Microsoft Excel for legal review.

GUEST SERVICE ASSOCIATE
bai Hotel Cebu
2019-2020

* Greet guest warmly and provide seamless check-in and check-out.
* Assist guests with reservations, room assignments, and requests.
* Process payments and billings.
* Handle complaints with poise.
* Handle internal and external calls.
* Make shift end reports & month end reports in Microsoft Excel.

HR TRAINING ASSISTANT
SM Supermarket (Savemore Market)
2018-1018

* Provide training on company policies and procedures to Cashiers, Baggers and Selling Clerks.
* Manage and keep training materials, standard operating procedures, and records up to date.
* Provide seminars and orientations for all employees.
* Provide coaching and feedback to trainees.
* Coordinate new-hire onboarding across departments

SECRETARIAT
Creamline Dairy Corporation
2018-1028

* Provide general office administration
* Manage emails and calendars, inventories & billing.
* Process customer orders through call
* Report creation
* Sales support