Hi, I am Shiena, and I am an experienced Administrative Assistant and Customer Service professional with a background in welfare services and fund generation at the Philippine Red Cross. I provide a wide range of administrative and client support services to help organizations operate efficiently, serve their communities effectively, and achieve their goals. With years of experience in this field, I have honed my skills in handling client communication, managing records, coordinating welfare services, and supporting fundraising initiatives. I am committed to delivering professional, reliable, and detail-oriented support that exceeds expectations. I have a strong eye for detail, which enables me to efficiently manage tasks such as maintaining accurate records, preparing reports and official correspondence, coordinating community programs, assisting in fundraising campaigns, and supporting project logistics. I also have experience in client relations, ensuring timely responses to inquiries and effective follow-up with beneficiaries and partners. I am familiar with a range of productivity tools, including Microsoft Office, Google Suite, and database management systems, and I am always willing to adapt to new technologies and workflows to support my team. As a professional, I am passionate about providing excellent administrative support, ensuring smooth operations, and contributing to meaningful community programs. My commitment to quality, reliability, and efficiency makes me a valuable asset to any organization focused on service and impact.