A versatile and detail-oriented professional with experience as a call center sales representative, digital marketing assistant, teacher, and e-commerce product lister. Skilled in handling customer inquiries, closing sales, meeting customer expectations through the delivery of high-quality products and services, teaching and facilitating learning, and accurately listing and optimizing products for online platforms. Proven ability to multitask, meet deadlines, conduct research, and deliver high-quality administrative and customer service support in remote environments.

January 2024 - June 2024

Licensed Professional Teacher, Secondary Education Level

Major in Social Studies
DMC College Foundation (De la salle Supervised)
(Dipolog City, Philippines)

August 2014- May 2018

Bachelor of Science in Business Administration, Major in Marketing Management

DMC College Foundation (De la Salle Supervised) (Dipolog City, Philippines)
Top 2 in Marketing
JP Rizal Award

Shey Lagnason, Property Management Virtual Assistant

Shey Lagnason
sheyvacourse@gmail.com
Phone Number: 09667248167

Dhamielyn A. Sarno, MIT, Project Manager

PRO VA PH
dhamsarno@gmail.com
Mobile Number: 09158325769

March 2025 – August 2026

Fernandez Pre-school and Learning Center, Inc., Teacher/Educator

Fernandez Pre-school and Learning Center, Inc. is the school aims to provide excellent education.
-Developed and delivered engaging lesson plans aligned with curriculum standards.
- Assessed student performance through tests, projects, and class participation.
- Maintained classroom discipline and created a positive learning environment.
- Provided academic guidance and constructive feedback to support student growth.
- Communicated regularly with parents and colleagues regarding student progress.
- Utilized diverse teaching strategies to address varying learning needs.
- Participated in professional development and contributed to school activities.

Dec. 2024 - March 2025

Fun Stay Homes, Short-term Rental Virtual assistant/Airbnb Co-host

Property management ensuring that properties remain profitable, well-maintained, and compliant with laws and regulations, while also maintaining positive relationships with tenants.
- Managed day-to-day operations of Airbnb listings, ensuring smooth guest experiences
- Handled guest communication (inquiries, bookings, check-in/check-out instructions, and concerns)
- Coordinated cleaning, maintenance, and property readiness between bookings
- Monitored reservations and calendar availability
- Assisted in listing creation and optimization (photos, descriptions, amenities)
- Ensured high standards of cleanliness and property presentation
- Responded promptly to guest reviews and feedback
- Managed check-in and check-out processes (in-person or self-check-in systems)
- Handled minor guest issues and escalated concerns when necessary
- Managed Airbnb claims for property damages, missing items, or rule violation.

October 2019 – December 2024

Pryce Gases , Inc., Digital Marketing Officer/Office Executive

Pryce Corporation is in the importation and distribution of liquefied petroleum gas (LPG) as well as the manufacturing and marketing of industrial gases. wholesaler and distributor of private branded multi-vitamins and some 'over-the-counter' generic drugs.
-Providing the best customer care assistance, answering calls, complains and inquiries to our hotline customers.
-Creating phone orders using salesforce and assigned it to designated delivery rider
- Preparing sales order report in spreadsheets and checking all possible variances
- Monitor and manage online reputation by responding to customer inquiries, comments, and reviews across digital channels
- Cultivate and maintain relationships with external partners, agencies, influencers, and other stakeholders to support digital marketing initiatives
- Collaborate with other teams, such as sales, product development, and design, to ensure alignment and integration of digital marketing efforts with overall business objectives
- Manage various digital marketing channels, including social media, email marketing
- Develop and implement digital marketing strategies to increase brand awareness, drive traffic, and generate leads or sales.

March 2019 – October 2019

Authoraide Inc., Customer Sales Representative

Authoraide Inc. is a call center company focused on boosting sales and garnering reviews for authors whose books are available on Amazon.
- Meeting monthly sales targets
- Conducting outbound and inbound calls
- Offering authors optimal marketing strategies and best practices to enhance and maximize their book's visibility in search engines
- Utilizing instant data scraping techniques to identify additional authors on Amazon who may benefit from our services
- Build and maintain strong relationships with customers to enhance loyalty and retention.
- Resolve customer complaints or issues promptly and professionally, aiming for satisfactory resolutions.
- Engage with customers via phone, email, or chat to promote products or services and generate sales opportunities.
- Answer customer inquiries, provide product information, and offer solutions to meet their needs.
- Process customer orders accurately and efficiently, ensuring timely delivery and fulfillment.

Training

General Virtual Assistant, Data Entry Professional

-Order Lifecycle Management: Accurately logging and tracking daily customer orders within Google Sheets to ensure a real-time for the business.
-High-Precision Data Encoding: Capturing and validating essential customer details—including full names, order dates, service classifications, and shipping/billing addresses—with a 99.9% accuracy rate.
-Tiered Package Identification: Meticulously auditing customer selections to identify specific service packages, ensuring the correct fulfillment and billing for every transaction.

Training

Shopify/E-commerce Dropshipping, Product Listing

-E-commerce product listing involves uploading products, optimizing details, and managing listings to boost sales and improve customer experience.
-Import products to the Shopify platform, ensuring that all necessary product details are correctly listed, including titles, descriptions, prices, and images.
-Write engaging and accurate product descriptions that highlight the key features, benefits, and style of each item. Ensure that content aligns with the brand voice and appeals to our target audience.
-Optimize product listings for search engines by using relevant keywords and phrases. Implement best practices for on-page SEO to improve product visibility and ranking.
-Verify the accuracy of product information, including pricing, inventory levels, and product variations (size, color,options, upsell etc.). Ensure that all product images meet quality standards and are properly formatted.
-Monitor inventory levels and coordinate with suppliers to ensure timely restocking of popular items. Update product availability and discontinue out-of-stock items as needed.