2024
ABM
High school Grad/Sta.Monica High School
Let’s do this together
My name is SHIRLEY DUHIG, also known as Shi. I am a 22-year-old highly motivated and detail-oriented professional based in Puerto Princesa City, Palawan, Philippines, and I am single. I am deeply committed to providing reliable, efficient, and high-quality support to businesses and professionals. Known for my strong work ethic, adaptability, and excellent organizational skills, I thrive in fast-paced environments where accuracy, time management, and clear communication are essential. I take pride in my ability to manage multiple tasks simultaneously while maintaining professionalism and delivering results on time.
I am a K–12 graduate under the ABM strand (Accountancy, Business, and Management), which equipped me with a solid foundation in business operations and administrative processes. I also completed a Virtual Assistant Training Program under ProVA, where I honed my skills in digital tools, remote collaboration, and backend support. My professional experience includes working as a Brand Ambassador/Promotional Model, Beauty Advisor, Call Center Agent (Caesars Account), Assistant to a Leasing Manager, Administrative & Scheduling Assistant, and Executive Assistant to a Manager. Through these roles, I developed strong skills in email and calendar management, customer support, data organization, scheduling, CRM handling, administrative support, multitasking, problem-solving, and independent work with minimal supervision, all essential qualities of a reliable and effective Virtual Assistant.
If you’re looking for a dedicated, proactive, and results-driven Virtual Assistant who will treat your business like her own, Let’s work together to streamline your operations and take the stress off your plate. Message me now and let’s make your business run smoother and smarter starting today.
My Skills and Competencies
Data Entry & File Organization
Report Preparation & Documentation
Invoicing, Quotations & Follow-Ups
Client Communication & Relationship Management
Problem-Solving & Multitasking
Time Management & Attention to Detail
Sales, Brand & Customer Engagement Support
Remote Work & Independent Task Handling
Virtual & Administrative Assistance
Executive & Managerial Support
Email, Calendar & Schedule Management
Customer Service
CRM & Customer Data Management
Appointment Booking & Coordination
Certificates
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My Experience and Education
2021
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2025
JZI/ MAN POWER/HANNA
(Brand Ambassador / Promotional Model)
As a professional Brand Ambassador, I represented multiple high-profile brands including Maxxis Tires, liquor brands, cigarettes, and various consumer products, showcasing strong presentation, communication, and customer engagement skills. I played a key role in promoting brand visibility, driving product interest, and creating memorable customer experiences.
Acted as a promotional model for major brands during product launches, store events, marketing activations, and brand campaigns. Engaged directly with customers, providing product information, answering questions, and encouraging brand awareness. Enhanced brand visibility by participating in photo sessions with customers purchasing products, helping strengthen brand recognition and customer loyalty. Represented the brand with professionalism, confidence, and charisma, embodying beauty, intelligence, and excellent public presence—qualities essential to the role. Served as an event model and assistant during company openings, promotional events, and meetings involving international guests. Assisted with welcoming VIP visitors, guiding guests, and supporting event flow to ensure a smooth and professional experience. Contributed to successful marketing campaigns by maintaining a positive and approachable attitude that attracted customer interest and boosted sales impact. Demonstrated strong interpersonal skills, adaptability, and the ability to work effectively in fast-paced event environments.
2022
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2023
Happyskin
(Beauty Advisor)
As a beauty advisor at Happy Skin Cosmetics, I leverage my expertise in skin care and beauty to provide personalized recommendations and exceptional service. My role involved understanding clients needs, offering tailored product advice, and ensuring a positive shopping experience. With a strong foundation in customer service and a passion for helping individuals enhance their beauty, I am committed to delivering expert guidance and fostering lasting customer relationships.
2023
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2024
Foundever
(Call Center Agent – Caesars Account)
As a Customer Service Representative for the Caesars Entertainment account, I provided high-level support for guests and VIP players in one of the world’s leading casino and hospitality brands. I developed strong expertise in handling customer inquiries, booking hotel rooms, and managing casino-related accounts with accuracy and professionalism. Responded to high-volume inbound calls from guests seeking room reservations, casino bookings, and account assistance.
Managed and maintained customer casino accounts, ensuring accurate updates, security, and excellent service. Delivered exceptional customer support by resolving concerns regarding reservations, account issues, rewards, and casino-related benefits. Demonstrated strong communication and problem-solving skills, providing clear solutions even in fast-paced or high-pressure situations. Built and maintained positive guest relationships by delivering friendly, efficient, and reliable service. Ensured every booking and account update followed company policies and met Caesars’ hospitality standards. Consistently met performance metrics such as call quality, customer satisfaction, and efficiency, contributing to team success.
2024
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2025
Royal York Property Management – Leasing Company (Remote Work)
(Assistant to Leasing Manager)
Oversaw appointment scheduling and calendar management for property showings and client meetings. Organized and booked house/condo viewings for clients, ensuring seamless coordination between agents and tenants. Provided consistent communication and follow-ups to guarantee that all meetings and deadlines were met on time. Supported the manager with administrative tasks that improved efficiency and client satisfaction.
2024
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2025
Prairie Prowash – External Cleaning Services (Remote Work)
(Administrative & Scheduling Assistant.)
Managed end-to-end scheduling of cleaning jobs including gutter cleaning, window washing, and exterior maintenance. Created and delivered accurate price quotations for clients based on service needs and job requirements. Sent professional invoices after job completion and ensured proper documentation and follow-ups for payments. Coordinated call bookings, managed the manager’s calendar, and ensured smooth daily operations. Contributed to improved workflow efficiency by maintaining organized records and clear communication with clients and team members.
2024
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2025
Ommotinashi Company – Poker & Gaming Tables (Remote Work)
(Executive Assistant to Manager)
Managed high-volume administrative support for a global e-commerce brand specializing in poker and gaming tables. Handled professional email communication, ensuring accuracy, timely responses, and excellent customer experience. Scheduled calls, coordinated calendars, and maintained organized meeting reminders for the manager. Prepared and delivered daily and weekly reports, supporting strategic business decisions. Ensured smooth workflow by providing proactive assistance and addressing operational needs before being asked.
My Services
Administrative & Executive Assistance
Reliable admin support: email, calendars, meetings, documents, reports, accurate and on time.
Customer Service & Client Support
Professional email, chat and phone support for high-volume and VIP clients, accounts, bookings, follow-ups, resolutions.
CRM & Account Management
CRM management support: updating records, tracking leads, follow-ups, and maintaining accurate, clean customer data.
Scheduling & Coordination Services
Appointment scheduling, bookings, calendar coordination, and clear communication to keep teams organized and on track.
Invoicing, Quotation & Documentation Support
Billing support: quotes, invoices, payment follow-ups, and accurate organization of financial records.
E-commerce & Business Operations Support
Customer support and admin assistance for online and service businesses, improving workflow efficiency and satisfaction.
Brand, Event & Front-Facing Support
Brand ambassador and event support: customer engagement, VIP assistance, and professional event coordination.