2013
BS-Psychology
New Era University
Why Work With Me?
Detail-oriented Administrative and Customer Support Professional with experience in intake coordination, client account management, real estate data management, recruitment support, and administrative operations. Skilled in data entry, CRM management, records maintenance, client communication, compliance, scheduling, and workflow coordination. Proven ability to manage sensitive information, maintain accuracy, and support teams in fast-paced remote environments.
My Skills and Competencies
Credit Repair Expert
Project Management
Data Entry & Compliance
Social Media Management
Graphic Designer
Data Entry
Content Creator
Appointment Setting
Customer Service
Certificates
My Experience and Education
05/2013
-
04/2016
Manpower Philippines – IBM Global Business Services
(Business Center Admin | Recruitment Associate)
Help out in project deployment of IT professionals in the pool awaiting for their start dates and providing soft skill trainings.
Deliver daily reports of the headcount of the bench pool.
Provide reports regarding the forecast of the bench pool and find potential projects for the IT professionals.
2016
-
2016
Sykes
(Customer Service Representative)
Provided Tier 1 support for telecom subscribers.
Documented cases and escalated unresolved issues.
Promoted customer retention through empathy and
problem-solving.
2020
-
2020
VXI Global Holdings
(Customer Service Representative)
2021
-
2023
GlobalTek Ph
(Medical Intake Representative)
• Selling and presenting a private medical consulting service to U.S. Military Veterans who need assistance with pursing the VA disability benefits for which they qualify
• Effectively establish rapport, demonstrate compassion, present our company value, and create motivation with veteran client to gather necessary documents to help build an initial review strategy designed to help the veteran client gain all eligible disability compensation
• Strong ability to articulate thoughts in a precise and professional manner so veteran clients are clear on our process to assist
• Entering and updating veteran client information into CRM system
• Managing assigned leads efficiently as directed by leadership
• Meeting minimum daily performance and activity metrics
• Resolving veteran objections, concerns, and issues to help them see value in using VCP’s services
• Ability to effectively communicate Initial Review Claim path to veterans to gain interest in our services
• Ability to gain commitment from veteran by getting their signature on our Medical Consulting Services Agreement which contains terms, fees, and details of payment to be rendered by client
01/2024
-
09/2025
700 Credit Experts
(Account Manager / Subject Matter Expert)
Manages clients' accounts, maintaining accurate
records, trackers, and documentation.
Prepares and sends dispute letters to credit bureaus
as part of the credit repair process.
Oversees updates, client retention efforts, surveys,
and CRM data management.
Handles administrative functions, including
agreement processing, account audits, and client
communications.
Provides backend support post-enrollment, ensuring
timely follow-ups and document completion.
12/2025
-
05/2026
Virtual Staffing LLC
(Intake Specialist)
• Collected and verified client information, including medical history, insurance details, and application requirements.
• Conducted intake interviews and ensured documentation was complete and accurate.
• Entered and maintained client information within CRM systems while ensuring confidentiality and compliance.
• Coordinated with internal departments regarding case routing and missing documentation.
• Prepared and submitted intake documentation for attorney review and follow-up.
04/2026
-
06/2026
CRF Consultancy
(Real Estate Data Management Specialist)
• Managed and maintained real estate property databases by accurately entering and updating property and listing information.
• Verified property records to ensure data accuracy, completeness, and consistency.
• Conducted online research to gather and validate real estate property details and missing information.
• Monitored team productivity, progress, and data quality.
• Performed quality assurance reviews to maintain database integrity and workflow efficiency.
My Services
Client Account & Case Management
Manages clients' accounts, maintaining accurate records, trackers, and documentation.
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.
Testimonials
Real Estate Work (1st client)
Feedback from client
Real Estate Work (2nd client)
Feedback from 2nd client