2023
Bachelor on Science in Business Administration
University of San Jose Recoletos
More Info About Me
Hi, I'm Van Christian Lim.
I'm a results-driven Healthcare Support and Operations Professional with over three years of experience providing exceptional customer service, administrative support, scheduling coordination, and operational leadership in fast-paced remote environments.
Throughout my career, I've worked with U.S. healthcare organizations and Australian financial advisory firms, supporting seniors, persons with disabilities, and clients with professionalism, empathy, and attention to detail. My experience includes appointment scheduling, client records management, compliance-driven documentation, quality assurance, and leading high-performing teams to achieve operational excellence.
I take pride in being someone who is organized, dependable, and quick to adapt to new systems and processes. Whether I'm coordinating schedules, managing sensitive information, improving workflows, or solving complex client concerns, I always strive to deliver accurate, efficient, and people-focused solutions.
I believe that great service goes beyond completing tasks—it means building trust, communicating clearly, and making every interaction a positive experience. I enjoy working collaboratively with teams while also taking ownership of responsibilities independently.
I'm always eager to learn, embrace new challenges, and contribute to organizations that value professionalism, continuous improvement, and outstanding customer care. If you're looking for someone who is proactive, detail-oriented, and committed to delivering high-quality work, I'd love the opportunity to connect.
My Skills and Competencies
Communication Skills
Computer Literacy
Attention to detail
Project Management
Critical Thinking
Problem Solving Abilities
Time Management
Certificates
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My Experience and Education
October 2022
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July 2024
Teleperformance
(CSR (Customer Service Representative))
Assist members ages 65+ and PWDs by providing personalized, empathetic support for their healthcare needs. Schedule appointments, assist with account balances and billing inquiries, and resolve billing disputes. Educate members on insurance plans and benefits, ensuring they understand their coverage. For international clients, deliver excellent service while overcoming language and cultural barriers to ensure satisfaction.
July 2024
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October 2024
Teleperformance
(Subject Matter Expert (SME))
Served as Subject Matter Expert (SME) in healthcare support, providing real-time guidance on complex member issues, coaching agents, and ensuring empathetic, accurate service—particularly for seniors, PWDs, and international clients.
October 2024
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Febuary 2025
Teleperformance
(Operations Supervisor)
An Operations Supervisor in a call center manages team performance, ensures quality service, monitors key metrics, provides training, and resolves issues. They oversee daily operations, maintain efficiency, and support continuous improvement.
February 2025
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December 2025
VA Bear / Beami (Remote)
(Outreach Team Lead / Admin Support)
Trained and led a four-person remote team, coordinating appointment setting, scheduling, and seamless hand-offs across multiple time zones to ensure uninterrupted coverage. Managed shared inboxes and community communications, drafted professional correspondence, and proactively escalated priority matters to leadership. Maintained accurate client records and sales pipelines across multiple platforms, ensuring data integrity, efficient workflow management, and timely progression of opportunities through the pipeline.
September 2025
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June 2026
Virtual Business Partners ( VBP )
(Financial Planning Assistant ( Implementation and Client Services Officer ))
Managed end-to-end administrative and implementation support for financial advisers, overseeing client documentation, applications, and onboarding workflows from intake to completion while ensuring projects progressed without delays. Maintained accurate client records across multiple systems, upholding data integrity, regulatory compliance, and timely processing in a highly regulated environment. Coordinated scheduling, provider follow-ups, and pipeline management across multiple time zones to keep adviser workflows on track, while handling sensitive client financial information with the highest level of confidentiality, professionalism, and discretion.
My Services
Cold Calling Specialist
Engaged prospects, built rapport, handled objections, and booked appointments through outbound calling.
Operations Supervisor
Led a remote team, optimized workflows, coached staff, and ensured KPI achievement and operational excellence.
Administrative Virtual Assistant
Handled email management, scheduling, data entry, CRM maintenance, and day-to-day business operations.
Customer Service Representative
Delivered exceptional customer support by resolving inquiries, scheduling appointments, and managing benefits.
Client Services Officer
Supporting financial advisers through client administration, implementation, compliance, and adviser support.
Client Support Specialty
A Client Support Specialist assists customers, resolves issues, gathers feedback, and ensures satisfaction and loyalty.