2022-2024

Bachelor of Science in Nursing, (2 years Undergraduate)

Cagayan De Oro College

2018-2020

HUMSS, (Humanities and Social Sciences)

Iligan City National High School

Social Media Management

Data Entry and Management

Content Creation

Graphic Design

SEO Knowledge

English

With nearly three years of proven experience as a call center representative in a top-tier BPO company, I have honed my skills in delivering exceptional customer service and resolving complex issues efficiently. Transitioning seamlessly into the role of a professional general virtual assistant, I bring a wealth of expertise in communication, problem-solving, and administrative support. My dedication to excellence and versatility ensures top-notch service and client satisfaction in any professional setting.

2021

Customer Service Representative, (KOHLS Company)

- Efficiently handled order placements, modifications, and cancellations.
- Managed product returns and exchanges, ensuring a smooth experience for customers.
- Assisted in upselling products and services to meet customer needs and increase sales.

2022

Customer Service Representative, (T-MOBILE Company)

- Diagnosed and resolved technical problems related to mobile devices and services.
- Assisted customers with account inquiries, billing questions, and service upgrades.
- Met and exceeded performance goals related to customer satisfaction and efficiency.
- Educated customers on device features, plans, and promotions to enhance their experience.

2023

Appointment Setter, (Delta Dental)

- Managed appointment bookings and confirmations to ensure smooth patient experiences.
- Diagnosed and resolved customer issues related to claims, coverage, and billing inquiries.
- Worked closely with other departments to facilitate efficient service delivery and issue resolution.
- Maintained a high level of professionalism in all interactions, fostering trust and loyalty among clients.

2024

Customer Support, (Uber Pro Card)

- Assisted Uber Pro Card users with inquiries related to card usage, benefits, and account management.
- Provided step-by-step assistance for users setting up their accounts and accessing services.
- Delivered detailed information about card features, rewards, and promotional offers.
- Coordinated with internal teams to resolve complex customer issues and ensure smooth service delivery.