2009
Bachelor of Science in Commerce Major in Tourism Management
Far Eastern University Manila
Administrative Assistant / Social Media Manager
I am an organized Administrative Assistant and Social Media Manager with over 10 years of combined experience in client relations, account management, and real estate. Holding a degree in Tourism and professional General Virtual Assistant training, I help businesses streamline daily operations and grow their online presence. My administrative skills include calendar and inbox management, data entry, document preparation, and customer support. For social media, I specialize in content scheduling, basic graphic design using Canva, community engagement, and managing platforms like Facebook and Instagram.
My background as a long-time Property Specialist, Hotel Guest Relations Associate, and Account Specialist handling government bids taught me high-level organization, clear communication, and problem-solving under pressure. Whether you need your daily tasks organized, customer inquiries handled, or consistent social media posts published, I am here to provide reliable and efficient support.
Send me a message today, and let’s discuss how I can help your business save time and grow!
My Skills and Competencies
Social Media Management
Data Entry
Interpersonal Communication Skills
Real Estate Services
Customer Support
Travel Management
Certificates
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My Experience and Education
2024
-
2025
AMTRAK Machineries
(Account Specialist)
I managed and maintained relationships with existing and prospective clients by
understanding their needs and providing appropriate products and solutions. I handled customer
inquiries, prepared quotations, processed orders, and assisted with various account-related concerns. I
coordinated with the sales, operations, and other departments to ensure the timely processing of
customer requirements, deliveries, payments, and after-sales services. I conducted regular follow-ups
with clients, maintained accurate account records, prepared reports and sales-related documents, and
provided professional customer service while supporting the company’s sales and business development
objectives.
2023
-
2024
Royce Hotel and Casino
(Guest Relation Associate)
I welcomed and assisted guests by providing professional and personalized customer
service. I handled guest inquiries, requests, and concerns in a courteous and timely manner while
assisting with check-ins, check-outs, reservations, and other hotel services. I coordinated with different
departments to ensure that guest needs were addressed efficiently and that they had a pleasant
experience. I maintained positive relationships with guests by providing information about hotel facilities
and services. I also handled guest feedback and complaints professionally, working to provide
appropriate and effective solutions. Throughout my role, I maintained a high standard of
professionalism, hospitality, confidentiality, and service while supporting daily front-office and
guest-relations operations.
2009
-
2022
SM Development Corporation
(Properties Specialist)
I assisted clients and prospective buyers by providing information about properties,
conducting presentations and site tours, and helping them identify properties that matched their needs
and preferences. I handled sales and marketing activities, built and maintained strong client
relationships, and provided professional assistance throughout the property-buying process. I regularly
followed up with clients regarding payments, documentation, and other concerns, maintained accurate
records of sales and client information, and consistently provided excellent customer service while
working toward sales targets.
My Services
Customer Service VA
Can resolve issues, and keeping customers satisfied. (Email/chat support, inquiries, complaints, order assistance)
Sales VA/Appointment Setter
Connecting with potential clients and booking appointments that drive sales. (Canva, Captions, Scheduling Posts)
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Real Estate VA
Managing leads, listings, client communication, and admin to keep deals moving.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.