Customer Service Representative

Managed absences/vacancies across districts and coordinated substitute assignments.
Handled timesheet, login, payroll, and pay rate inquiries with accuracy and confidentiality.
Facilitated communication between schools, substitutes, and internal teams via calls, emails, and Teams app.
Guided stakeholders in navigating absence management systems (Frontline, Red Rover, SmartFind, ReadySub) while ensuring compliance.

Medical Virtual Assistant

Reviewed patient charts to ensure accuracy and completeness before provider consultations.
Managed patient communications, scheduling, and follow-ups with professionalism and empathy.
Handled confidential medical records and administrative tasks with precision and compliance.
Coordinated with providers and staff to streamline workflows and support seamless patient care.

Medical Virtual Assistant

Conducted a thorough review of patient charts to ensure accuracy and readiness for consultations.
Scheduled and confirmed patient appointments, managing follow-ups to maintain smooth clinic flow.
Supported providers with administrative tasks, including documentation and coordination of patient care.
Maintained confidentiality while ensuring timely and accurate communication with patients and staff.

Data Entry Specialist

Accurately entered, organized, and maintained client and case data in company systems.
Conducted lead generation by researching and qualifying potential clients for legal services.
Supported the team with data validation and reporting to ensure efficiency and accuracy in client outreach.

Data Entry Specialist (Identity Verifier)

Responsible for ensuring the correct identity of delivery riders.
Confirm the authenticity and alignment of personal identification documents with an individual's biometric data.
Scrutinize and interpret documents to ensure accuracy, authenticity, and adherence to relevant regulations and standards.
Use advanced analytical techniques and tools to combat fraudulent activities.
Compare, validate, and amend information across datasets to maintain accuracy and consistency.

Medical Virtual Assistant (Patient Support)

Scheduled patient appointments, managed inbound/outbound calls and emails, and provided empathetic customer service.
Maintained and updated patient records and accounts with accuracy and confidentiality across EMR systems.
Performed data entry and ensured all forms and documentation met clinic standards and privacy protocols.
Supported clinic operations by filing charts, following procedures, and reporting needed updates to staff.

Medical Terminology

Knowledge of Healthcare Systems

Appointment Scheduling

Data Security Compliance

Administrative Skills

Proficiency in using EHR/EMR Systems (Tebra, Kiwi, and eClinicalWorks)

Tech Savvy

Attention to Confidentiality

Accuracy and Attention to Detail

Organization and Time Management

Excellent Communication Skills

Ability to Multi-Task

Patient Care