2021 - 2025

Special Projects Specialist, Center for Educational Measurement, Inc.

• Supervised daily customer service operations, including responding to applicant inquiries via calls and emails, and resolving technical issues related to online registration.
• Coordinated payment verification processes by cross-checking transactions from online payment gateways with internal registration systems.
• Maintained and updated the online registration system content, including schedules, announcements, guidelines, and applicant instructions.
• Drafted letters, memos, and official communication for clients and partner institutions in coordination with section heads.
• Participated in the planning and execution of testing activities, including logistics, materials distribution, and field staff coordination.
• Liaised with logistics providers to manage shipping schedules, assign tracking numbers, and oversee delivery of test materials and results.
• Trained and supervised new Assistants, ensuring consistent onboarding and adherence to standard operating procedures.
• Reviewed and approved refund requests, verified completeness of requirements, and facilitated check requests and disbursements.

2017 - 2021

Special Projects Assistant, Center for Educational Measurement, Inc.

• Supported the execution of major standardized testing events by coordinating logistics and monitoring registration platforms.
• Handled inquiries from clients via phone, email, and in-person related to testing schedules and results.
• Prepared official documents including announcements, transmittals, and result releases.
• Monitored the online registration system and facilitated test result releases, including the reissuance of duplicate copies.
• Coordinated shipment logistics (waybills, delivery schedules) for test materials and results.
• Helped prepare MOAs and liaised with corporate clients and testing coordinators for scholarship programs.
• Organized and mobilized field personnel (test administrators, examiners) for testing activities.
• Prepared summary reports and assisted in the liquidation of expenses related to project activities.

2010 - 2017

Division Secretary, Center for Educational Measurement, Inc.

• Supported executive-level tasks including calendar management, travel arrangements, and communication handling.
• Maintained an efficient filing system for confidential records, documents, and correspondence.
• Prepared internal memos, presentations, reports, and letters as required by the Director.
• Coordinated meetings, documented minutes, and tracked follow-up action items.
• Screened calls, emails, and visitors while managing both incoming and outgoing correspondence.
• Processed office requisitions, check requests, and maintained inventory of office supplies.
• Liaised with internal departments and external stakeholders to support administrative and operational tasks.
• Worked closely with center coordinators and branch managers for project-related administrative support.