2018
EIM (Electrical Installation and Maintenance)
La Libertad Technical Vocational School
More Info About Me
Hi! I’m a reliable and easygoing who enjoys helping clients stay organized and get things done smoothly. I take my work seriously, but I also like keeping things simple, efficient, and stress-free for the people I work with.
Outside of work, I usually spend my time watching anime and movies, listening to music, or playing video games. It’s how I relax and recharge, and it keeps me balanced.
I’m always looking to improve myself and grow, both personally and professionally. I’m someone you can count on to be consistent, detail-oriented, and easy to work with. I also speak both English and Spanish, so I can communicate comfortably with different clients.
My Skills and Competencies
Social Media Management
Billingual CSR
Billingual Medical VA
Certificates
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My Experience and Education
2025
-
2026
Verda Healthcare
(Healthcare Virtual Assistant / Billingual CSR)
• Handled high-volume inbound and outbound calls for benefits, eligibility, and claims inquiries.
• Verified coverage details (copay, coinsurance, deductibles) with clear explanations.
• Supported prior authorizations and coordinated with providers for approvals.
• Scheduled appointments with clinics and healthcare providers.
2024
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2025
Teleperformance
(Spanish Customer Service Representative)
• Delivered bilingual (Spanish-English) support for customer inquiries and issue resolution.
• Handled high call volumes while maintaining customer satisfaction and efficiency.
• Assisted with billing concerns, account inquiries, and general support requests.
2023
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2024
Everise Philippines
(Healthcare Customer Service Representative)
• Assisted members with health insurance benefits, eligibility, and coverage questions.
• Provided accurate information on claims, costs, and authorizations.
• Resolved issues professionally while ensuring compliance with healthcare policies.
2022
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2023
AllSec Technologies
(Collection Specialist)
• Managed outbound calls for payment follow-ups and account resolution.
• Negotiated payment arrangements while maintaining professionalism.
• Maintained accurate records of customer interactions and payment status.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.