Hey! I'm Dexter James

Customer Support Specialist | Virtual Assistant | Amazon CSR Experience | Open to Remote and Freelance

If your inbox is overflowing, your customers aren't getting fast enough responses, or your admin tasks keep piling up — that's exactly where I come in.

I help small businesses, entrepreneurs, and busy teams reclaim their time by handling customer support, inbox management, and administrative workflows — so they can focus on growing their business, not maintaining it.

I'm Dexter, a Customer Support Specialist and Virtual Assistant based in the Philippines with full-time experience at Amazon handling 50+ customer interactions daily, maintaining a 96% CSAT score, and earning recognition as Top Agent on my team for 3 consecutive months.

Here's what I can take off your plate:
💬Customer support via chat, email, and phone — handled with care and consistency
📧Inbox and email management — zero-chaos systems, fast response times
🗂️Administrative support — scheduling, data entry, file management, coordination
📋SOP creation — I document processes so your team never loses momentum
📱Social Media Content Planning — Organized content calendars and basic Canva graphics ready to post

I don't just complete tasks — I build systems around them so the same problem doesn't come back twice.

Tools I work with:
Google Workspace • Microsoft 365 • Notion • Trello • Canva • Zoom • CRM and Ticketing Systems

I work well independently, communicate proactively, and treat every client's business like it matters — because it does.

📩 Open to remote roles and freelance projects. Let's connect!
🌐 Linked In: https://linkedin.com/in/dexter-james-tubio-10b109381
💼 Upwork: upwork.com/freelancers/~01ffb2da73ad5e0418

Dexter James Gonzales Tubio
Mandaue City, Philippines
dexterjt15@gmail.com
Freelancer
View Work Hire Me

Skills I can contribute 🧠✍️

📞 Customer Support
📩 Email Management
🧠Virtual Assistance
✍️ Administrative Support
📊 Data Entry
📄 Google Workspace
📄Microsoft Office 365
🗓️ Scheduling and Calendar Management (Trello, Notion)
📽️ Canva
📄 CRM Software
📄 Standard Operating Procedures (SOPs)
📑 Attention to Detail
✨ Social Media Management

Certificates

General Virtual Assistance Training Certificate

My Experience and Education

  • EXPERIENCE
  • EDUCATION
2024
Bachelor of Elementary Education

Mandaue City College

2018
Humanities and Social Sciences (HUMSS)

Jagobiao Senior High School

2024 - 2025
Amazon
(Customer Service Representative)

Delivered high-volume customer support via chat and email for Amazon, consistently meeting performance targets in a fast-paced, metrics-driven environment.

- Handled 50+ customer interactions per day across simultaneous chat and email queues, managing 2 concurrent live chats while keeping incoming emails on track — without dropping quality or response accuracy

- Maintained a 96% customer satisfaction (CSAT) score consistently throughout tenure, meeting and sustaining Amazon's internal quality benchmarks

- Operated within strict SLA windows of 5 minutes per chat and 7 minutes per call, managing multi-channel response times simultaneously

- Recognized as Top Agent on the team for 3 consecutive months, reflecting consistent performance, reliability, and professionalism

- Resolved complex and escalated customer issues including sensitive account and billing concerns while maintaining composure under pressure

- Used internal CRM and ticketing systems to document, track, and escalate cases in full compliance with Amazon's service standards

2021 - 2024
Freelance
(Transaction Coordinator)

Self-managed freelance operation coordinating digital account transactions and providing remote administrative support across multiple simultaneous clients.
Note: Self-employed, independent freelance work.

- Coordinated 200+ buy-and-sell transactions across 3 years with a zero-dispute record — every exchange completed accurately and securely

- Managed 4–5 concurrent client conversations at a time involving multiple parties — effectively handling up to 8–10 people simultaneously with full clarity and control

- Assisted scammed clients in recovering compromised accounts — going beyond transactional support to deliver real, trust-building problem resolution

- Built personal SOPs and workflow templates to standardize transaction processes and reduce errors across all active clients

- Maintained complete transaction records using Google Sheets and Drive — organized and audit-ready at all times

- Operated fully independently for 3 years — no supervisor, no missed commitments, no client complaints

What can I do for you?

Customer Support (Phone, Chat, & Email)

Professional phone, chat, and email support. Amazon CSR experience — 50+ daily interactions and 96% CSAT maintained.

Administrative Support

Scheduling, data entry, file management, and task coordination — handled cleanly, accurately, and on time.

Graphic Design & Video Editing

Clean Canva visuals and short-form video edits for social media and promos. Fast turnaround, pro output.

SOP Creation and Documentation

Clear, step-by-step workflow documentation built for consistency, easy handoff, and scalable operations.

Calendar & Scheduling

Appointments, meetings, and reminders managed with zero confusion. You show up — I make sure it's ready.

Social Media Management

Monthly content calendars, Canva graphics, and scheduled posts — brand stays active without the daily stress.

Data Entry and Documentation

Accurate, organized, and audit-ready. Data entry and document management with full attention to detail.

Email Management and Inbox Management

Organized inbox systems with labels, templates, and SOPs. Turn email chaos into a zero-inbox workflow fast.

Testimonials

Author

Meryam T.

“Super impressed with the product showcase! Clean, professional, and very easy to navigate. It really helped me understand the services quickly. Highly recommended!”

Author

Janna T.

“The presentation looks so polished and modern. Everything was well-organized and visually appealing. Definitely made a strong and trustworthy impression!”


My Sample Works ✨

Let's work together !

I am available for freelance projects.
Hire Me

Let's connect!☎️
Ready for business, anytime😉

Address :
Mandaue City,
Philippines
Email :
dexterjt15@gmail.com


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