Hi there! I am Faith

Senior Operations and E-commerce Virtual Assistant

Hi, I’m Faith — a Senior Operations and E-commerce Virtual Assistant based in the Philippines.

I work closely with US-based brands, helping them stay organized, on schedule, and consistent across daily operations, e-commerce platforms, and content workflows. My role goes beyond basic admin tasks. I support business owners by managing operations, handling Shopify and Amazon product listings, assisting with TikTok Shop and creator management, and providing creative support for social media and marketing needs.

I am detail-oriented, proactive, and easy to work with. I value clear communication, clean systems, and long-term collaboration. My goal is to help reduce workload pressure so clients can focus on growing their business.

Let's work together!

Faith Ugalde Amaranto
Albay, Philippines
faithlieamaranto@gmail.com
Freelancer
Check my CV View Work Hire Me

Operations, E-commerce and Creative Skills

A balanced mix of operations, e-commerce management, and creative support
Operations Management
E-commerce Management
Shopify Management
TikTok Shop Management
Amazon A+ Content Creation
Order Processing & Fulfillment Support
Customer Support (Email & Order Issues)
Social Media Content Planning & Management
Canva Graphic Design (Ads & Posts)
Project Management (Trello / Notion)

Certificates

General Virtual Assistance
Social Media Management

Professional Experience

Operations and E-commerce Support for Growing Brands and Agencies
  • EXPERIENCE
  • EDUCATION
2019
Bachelor of Science in Hospitality Management

Completed coursework in customer service, operations, communication, and business fundamentals, which support my current work in operations and client support.

2024
Social Media Management – Certificate of Completion

Completed training focused on social media content planning, posting strategies, audience engagement, and basic analytics.

2024
General Virtual Assistant Training

Completed training covering core virtual assistant skills, including administrative support, client communication, task management, and online tools.

2024
Shopify Product & Order Management (Hands-on Experience)

Hands-on experience managing Shopify product listings, variants, SKUs, and order workflows for e-commerce brands.

2025
TikTok Shop Affiliate & Creator Management (Practical Training)

Practical experience handling TikTok Shop Affiliate Center, creator coordination, sample tracking, and performance support under agency setup.

2024
Amazon A+ Content Creation (Canva-Based)

Created Amazon A+ Content using Canva, following brand guidelines and product feature frameworks.

2020 - 2021
PH-Based Telecommunications Sales Agency
(Sales & Admin Support)

Handled sales administration, customer coordination, and internal documentation for a local service provider.

2022 - 2023
PH-Based Telecommunications Sales Agency
(Social Media & Ads Support)

Managed social media content, assisted with Facebook ad campaigns, and supported customer engagement for a telecommunications brand.

2023 - 2024
PH-Based Telecommunications Sales Agency
(Sales & Administrative Support)

Handled subscriber application encoding and monitoring, prepared monthly reports, assisted with telesales activities, and provided customer service support.

2024 - 2025
US-Based E-commerce Brand | Automotive Industry
(Senior Operations & E-commerce Virtual Assistant)

Supports daily operations, Shopify management, and social media planning for a US-based automotive e-commerce brand.

2025 - 2025
US-Based E-commerce & Marketing Agency
(TikTok Shop Affiliate & Creator Support VA)

Provided TikTok Shop affiliate center support for multiple client brands under a US-based agency. Handled affiliate communication, creator coordination, sample tracking, and basic performance monitoring to support TikTok Shop operations.

2025 - 2025
US-Based Media & Content Production Agency
(Operations & Project Management VA)

Provided operations and project management support for a US-based media and content production agency. Managed task tracking, Trello boards, editor coordination, content workflows, weekly planning, and follow-ups to help streamline internal processes and reduce workload for the founder.

Virtual Assistant Services

Reliable support for growing e-commerce brands
Operations & Project Management Support

Daily operations support, task coordination, follow-ups, and workflow organization to help business owners stay on track

Shopify & E-commerce Management

Shopify product uploads, variant and SKU setup, order support, and general e-commerce store management for growing brand

Amazon A+ Content & Product Listing Support

Creation of Amazon A+ Content using Canva, product listing assistance, and visual optimization for improved brand presen

TikTok Shop & Creator Management Support

TikTok Shop setup assistance, creator coordination, sample tracking, affiliate communication, and GMV-based support.

Social Media Content Planning & Coordination

Monthly content calendars planning, captions, coordination to maintain consistent and on-brand social media presence.

Canva Graphic Design & Creative Support

Canva-based graphic design for ads, social media posts, and e-commerce creatives aligned with brand guidelines.

Let's work together !

I am available for freelance projects.
Hire Me

Let’s Work Together
Let’s talk about how I can support your business

Address :
Albay,
Philippines
Email :
faithlieamaranto@gmail.com


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