2015
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Dasmarinas West National High School
Professional Goals
Desire a team environment consisting of senior and junior level members where I can serve as a mentor. Looking for a project that make difference to the financial health of the organization and an impact on strategic goals and initiatives.
My Skills and Competencies
Empathy and Compassion
Bookkeeping Software | QuickBooks
Appointment Scheduling
Data Entry and Documentation
Insurance Verification
Payroll Processing
Certificates
My Experience and Education
April 9, 2025
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May 30, 2026
IQOR DASMARIÑAS CAVITE
(Customer Service Representatives)
Answering customer inquiries about mobile plans, internet services, billing, and accounts
Assisting with troubleshooting issues such as no signal, slow internet, or service interruptions
Handling billing questions, payments, and account updates
Processing service requests like upgrades, plan changes, or cancellations
Logging and documenting customer interactions in the system
Providing clear, polite, and professional support through phone, chat, or email
Following company procedures and meeting service targets (like call handling time and customer satisfaction)
(2022
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(2023
MGC Accounting and Services
(Accounting Staff/Clerk)
As an Accounting Staff member, you will be an integral part of our finance team, responsible for assisting in various financial tasks and maintaining accurate financial records. You will work closely with the finance manager and other team members to ensure the smooth functioning of the accounting department and support the company's financial operations.
(2021
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(2022
Alorica Philippines
(Customer Care Representative)
Customer Support - Provide friendly and efficient customer support by promptly responding to customer inquiries, concerns, and complaints through various communication channels.
My Services
Appointment Scheduling
Manage patient appointments, follow-ups, consultations, ensuring a smooth patient flow and reducing scheduling conflict
Insurance Verification
Verify patients' insurance coverage, ensuring all necessary authorizations and documentation are in place
Patient Communication
Provide appointment reminders, gather health information, and assist with any administrative inquiries.
Tax Preparation Support
Assisting in preparing financial records and reports needed for tax filings.
Data Entry and Documentation
Ensure that all financial data and records are accurately entered and maintained for easy retrieval and reference.
Payroll Processing
Handling payroll processing, ensuring that employees are paid accurately and on time.