2020
Bachelor of Elementary Education
Mindanao State University
More Info About Me
Transitioning from an ESL teacher to a Customer Service Representative, I have seamlessly managed both roles remotely, a testament to my adaptability and proficiency in remote work environments. Choosing to work from home has been a conscious decision driven by my desire to remain actively involved in my daughter's life—a commitment I hold in high regard.
In all my endeavors, I consistently dedicate myself wholeheartedly, striving to give nothing less than my absolute best. My work ethic is deeply rooted in a determination to provide exemplary service and ensure utmost satisfaction in every task I undertake. I am an experienced customer service and administrative professional with a background in client support, scheduling, and coordination in fast-paced environments. I bring strong communication, multitasking, and problem-solving skills, with a consistent focus on delivering positive customer experiences, handling inquiries, managing bookings, and supporting smooth daily operations as a reliable and team-oriented professional. While I do not yet have formal experience as a Real Estate Virtual Assistant or in bookkeeping, I have completed short courses and training in both areas, which have provided me with foundational knowledge and prepared me to take on related tasks with confidence and a strong willingness to learn and grow.
My Skills and Competencies
Virtual Assistant
Bookkeeping
Social Media Management
Data Entry
Email Management
Customer Service
Certificates
My Experience and Education
2024
-
Present
Facility Management
(Client Coordinator)
Serves as the primary point of contact for clients, ensuring clear communication and prompt resolution of service requests. Coordinates with internal teams to manage facility-related needs, schedule maintenance, and ensure service delivery meets contractual standards. Tracks work orders, updates clients on job progress, and ensures overall client satisfaction. Supports administrative tasks and helps maintain compliance with safety and operational procedures.
2023
-
Present
Chauffeured Cars - Australia
(Customer Service Administrator)
Email Management
Customer Service
Data Entry
2022
-
2023
Concentrix
(Customer Service Representative)
Health Care Account
2021
-
2021
51Talk
(Online ESL Teacher)
Teach Chinese students (both kids and adults) to write and speak using the English language.
2021
-
2021
Acadsoc
(Online ESL Teacher)
Teach Chinese students (both kids and adults) to write and speak using the English language.
2021
-
2021
Teleperformance
(Customer Service Representative)
Retail Account
Finance Account
2020
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2020
iDialU.ph
(Appointment Setter)
Call prospective clients to introduce a credit repair company and schedule a consultation with a sales rep.
My Services
Virtual Assistant
As a virtual assistant, I've mastered managing emails, scheduling appointments, and providing administrative support.
Customer Service
Involves helping and assisting customers. I'll be the person customers reach out to when they have questions, concerns,
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Bookkeeping
Experienced in managing financial records, reconciling accounts, and completed certified bookkeeping training.