Hi there! I’m Jenina, your go-to Business Virtual Assistant for keeping things organized and running smoothly. From managing social media to handling admin tasks, I take care of the details so you can focus on growing your business. I’m all about being reliable, adaptable, and easy to work with.
San Sebastián - Recoletos Manila
✔️ Qualified healthcare leads and managed end-to-end appointment setting and closing calls for founders, driving consistent monthly sign-ups and revenue
✔️ Led outbound prospecting across Australia, UK, USA, and GCC markets, with primary focus on the Australian healthcare sector
✔️ Optimized and reported on GoHighLevel sales funnels to improve lead conversion, pipeline performance, and follow-up efficiency
✔️ Audited and re-engaged dormant lead channels to recover opportunities and increase overall sales output
✔️ Utilized MAGNA-approved platforms including GoHighLevel, Kondo, LinkedIn, LinkedHelper, and Meta (Facebook/Instagram) for CRM, outreach, and lead generation
✔️ Served as the primary client liaison post-sale, driving a seamless onboarding process and ensuring a high-quality client experience, contributing to 90% client satisfaction
✔️ Coordinated onboarding steps, monitored client progress, and proactively mitigated risks, maintaining engagement and improving retention by 20%
✔️ Acted as the bridge between clients and internal teams, aligning expectations, ensuring timely follow-through, and delivering projects on schedule
✔️ Built and nurtured long-term client relationships through regular check-ins, prompt issue resolution, and strategic expectation management, supporting repeat business opportunities
✔️ Leveraged tools including Basecamp, Notion, Lark, Trello, Zoom, Google Meet, GoHighLevel, Google Workspace, Canva, ChatGPT, and WhatsApp to streamline communication and project tracking
✔️ Managed and grew social media presence across Instagram and Mighty Networks, handling content planning, copywriting, posting, and community engagement, increasing follower interaction by 30%
✔️ Developed short- and long-form content aligned with a leadership-driven, motivational brand voice, boosting brand visibility and audience engagement
✔️ Strengthened community trust and loyalty through thoughtful replies, DM engagement, and proactive communication, driving 20% increase in audience retention or engagement
✔️ Collaborated directly with leadership to translate strategic ideas, offers, and positioning into high-impact content that supported brand goals and campaigns
✔️ Conducted weekly call evaluations and coaching for technical support advisors, ensuring compliance with client's quality standards and improving team performance
✔️ Assessed new advisors’ calls to evaluate product knowledge and readiness, delivering targeted guidance that accelerated onboarding and skill development
✔️ Participated in monthly leadership huddles to report team performance, identify trends, and provide actionable insights to management
✔️ Consistently exceeded key performance indicators: CSAT 90–100% (vs. 86% target), Average Handle Time 16 mins (vs. 17 mins goal), and Repeat Rate 7–9% (vs. 9% target)
✔️ Mentored team members to enhance technical skills, boost performance, and maintain high customer satisfaction, fostering a culture of continuous improvement
✔️ Utilized tools including Core, eStart, Zoom, Webex, Client internal systems, public resources, and IEX scheduling software to optimize workflows and team operations
Provided first-level technical support for cable TV, internet, and VoIP services via phone, diagnosing and resolving connectivity, equipment, and service-related issues efficiently
Guided customers through troubleshooting steps, including modem/router resets, equipment configuration, network setup, and device installation/activation
Consistently recognized as a top-performing agent, exceeding KPIs: CSAT 85%+ (vs. 75% target), Average Handle Time 8–10 mins (vs. 9-min goal), and Repeat Rate 14% (vs. 15% target)
Delivered clear, patient guidance to ensure customer satisfaction and minimize repeat support requests
Managed multiple technical issues and customer interactions daily while maintaining high-quality performance
Utilized tools including AT&T Internal CRM, AT&T workflow systems, and IEX scheduling software to streamline processes and optimize support efficiency
• Welcoming customers, escorting them to their tables, and providing menus.
• Recording customers' food and drink orders accurately and promptly, ensuring special requests.
• Delivering orders to tables in a timely manner, ensuring correct presentation and proper handling of dishes and beverages.
• Offering suggestions on menu items, specials, and beverage pairings to enhance the dining experience.
• Checking on customers during their meals, refilling drinks, and attending to any additional requests or needs.
• Presenting bills to customers, processing payments accurately, and returning change or providing receipts.
• Clearing and resetting tables, ensuring a clean and organized dining area, and assisting with general cleaning tasks.
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Search the Internet for information on a wide variety of topics.
Promote companies' products and services by developing copy for websites, social media, marketing materials.
Offers and provide a Remote professional high-level administrative support to executives and senior-level managers
“Jenina has consistently demonstrated exceptional reliability and leadership throughout her time on our team. She has a natural ability to take initiative, organize tasks effectively, and guide others with clarity and confidence. Her dependable work ethic and commitment to delivering high-quality results made her a trusted go-to person in our department. Any organization would be fortunate to have her on board.”
“Working with Jenina was always a great experience. She has an impressive depth of knowledge and was always willing to guide me through the right processes whenever I had questions. Her patience, mentorship, and ability to simplify complex tasks made a huge difference in my learning and growth. She’s the kind of colleague who lifts the whole team.”
