2023
Humanities and Social Sciences (HUMSS)
Christian Polytechnic Institute of Catanduanes
Your Dedicated Virtual Asisstant
Hello there! I'm Maricel Estive Borja, with 3 years of experience in customer support, e-commerce, and administrative tasks. I handle customer inquiries, process orders, manage email and chat support, and keep daily operations organized.
I’m experienced in managing high-volume tasks while meeting deadlines and maintaining accuracy. I focus on clear communication, efficiency, and reliable support for both customers and teams. I’m detail-oriented, dependable, and quick to adapt to new tools and systems. I can help keep your operations running smoothly and your customers well-supported.
My Skills and Competencies
Time Management
Work Under Pressure
Organizational Skills
Social Media Management
Travel Management
Administrative Support
E-commerce
Customer Support
Collaboration
Certificates
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My Experience and Education
2023
-
2024
Blue Pen Advertising
(Admin Assistant)
Managed daily client communication via chat and email, handling 100+
inquiries regarding campaigns, billing, and service updates
2024
-
2025
Linda & Noah
(Customer Support Service Representative)
Handling returns, refunds, exchanges, and cancellations.
Managed high-volume ticket queues while meeting SLA targets
2025
-
2026
Probe Cx
(Customer Experience Executive)
- Provided support for billing concerns, payment processing, and account
verification.
- Delivered customer support by handling inbound and outbound calls.
- Verified customer identity and processed sensitive financial information in
compliance with data security and privacy policies
My Services
Customer Support
Handle chat, email, and inbound/outbound calls professionally.
Social Media Management
I manage social media for businesses, creating content and campaigns across platforms.
Calendar Management
Provide remote administrative support, including calendar management to your business. Coordinate appointments, schedule