2013
Bachelor of Business Administration - Marketing
University of La Salette - Roxas Campus
More Info About Me
I am a customer-focused and results-oriented professional with experience in operations coordination, order management, customer support, after-sales service, and technical service coordination.
Throughout my experience, I have worked closely with business owners, customers, and service teams to ensure smooth operations and a positive customer experience. I have been responsible for coordinating orders, handling customer inquiries and concerns, managing complaints, and supporting customers throughout the entire process—from purchase to after-sales service.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
August 2025
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August 2026
Balearia Food Srl
(Hotel Room Attendat)
Responsible for preparing guest rooms and Airbnb properties to a high standard of cleanliness, comfort, and presentation before guest arrival.
Clean and sanitize bedrooms, bathrooms, kitchens, and common areas.
Change bed linens, make beds, and replace towels and guest supplies.
Vacuum, sweep, mop, dust, and clean surfaces throughout the property.
Restock toiletries, cleaning supplies, and other guest amenities.
Inspect rooms and facilities for cleanliness, damage, or maintenance issues.
Report missing, damaged, or defective items to the property owner or manager.
Prepare rooms according to check-in schedules and ensure they are ready on time.
Maintain high hygiene and cleanliness standards to provide a positive guest experience.
Handle laundry, including washing, drying, folding, and organizing linens and towels when required.
Follow health, safety, and property-cleaning procedures.
Respond promptly to special cleaning requests or urgent room preparation needs.
February 2021
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July 2025
Tropic Import HK Ltd.
(Assistant Operation Manager)
Assist in managing day-to-day operational activities to ensure smooth and efficient business
processes. Coordinate customer orders from initial request through delivery and after-sales support. Communicate
directly with customers to understand their needs, provide updates, and address product- or service-related concerns.
Coordinate with internal teams, suppliers, technicians, and after-sales service personnel to ensure customer issues are resolved promptly.
Manage and follow up on customer complaints, service requests, and warranty-related concerns in a professional and solution-oriented manner.Coordinate on-site technical service visits for products covered under warranty, including assessing customer concerns, scheduling service appointments, and monitoring completion.
April 2021
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April 2025
Airbnb - Guest House
(Room Attendant)
Clean and prepare Airbnb properties to a high standard before guest check-in.
Change bed linens, towels, and other guest supplies.
Clean bedrooms, bathrooms, kitchens, and common areas.
Restock toiletries, cleaning products, and essential amenities.
Check rooms for cleanliness, damage, or missing items and report issues promptly.
Follow health, safety, and hygiene standards.
Ensure the property is welcoming, tidy, and ready for guests.
February 2018
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September 2019
Nasrea Review Center
(Front Desk / Instructor)
Provided support to aspiring applicants preparing for the Korean language exam required for employment in Korea. Assisted with Korean language lessons, exam preparation, practice activities, and study guidance while helping students improve their confidence and readiness for the test.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Email & Calendar Management
I manage email & calendar efficiently, organize schedules, prioritize task & ensure timely communication and fol