2017
Business Administration major in Marketing Management
University of Mindanao, Tagum College
What I Bring to the Table
Hi, I’m Aileen Mae, a Virtual Assistant based in Tagum City, Philippines, with 7+ years of experience in banking, marketing, customer support, and social media management.
I help busy founders and growing teams stay organized, professional, and responsive to their customers. My background combines the precision and confidentiality I developed at BDO Unibank, one of the largest banks in the Philippines, with hands-on experience supporting digital brands and online businesses.
Here’s how I support clients day to day:
• Customer service and client communication
• Administrative support and inbox management
• Social media management and content creation
• Shopify e-commerce support and Klaviyo email marketing
• Data entry, reporting, and file organization
I also work confidently with modern AI tools like ChatGPT, Claude, Jasper, and Grammarly to speed up research, draft content, and streamline reporting. Whether you prefer AI-assisted workflows or traditional support, I adapt to the way you work best.
Clients often describe me as calm, proactive, and detail-oriented. I take pride in helping businesses run more smoothly, whether that means managing your inbox, planning content, or making sure your customers feel heard and supported.
If you’re looking for a dependable Virtual Assistant who can take work off your plate and help your business stay organized, I’d love to connect.
Skills That Drive Real Results
A versatile toolkit built from 7+ years of hands-on experience across corporate and digital industries.
Social Media Management
Graphic Design (Canva)
Content Creation
Administrative Support
MS Office / Google Workspace
Content Scheduling and Planning
AI Prompting and Productivity Tools
Klaviyo
Shopify
Data Entry
Certificates
×
![]()
My Professional Journey
Corporate professionalism paired with creative digital skills — all focused on helping your business run smoothly and grow confidently.
04/2024
-
01/2026
ST Social Media LLC
(Jr. Social Media Coordinator)
- Managed end-to-end content creation, scheduling, and posting across multiple social media platforms, keeping brand presence consistent and engaging.
- Handled customer inquiries with care and built active community engagement that strengthened brand loyalty.
- Monitored Shopify orders, coordinated fulfillment updates, and flagged issues for fast resolution — protecting the customer experience at every step.
- Maintained a consistent brand voice across all channels while meeting tight content deadlines.
- Leveraged AI tools to write captions, repurpose content, and streamline scheduling, increasing output without sacrificing quality.
07/2024
-
02/2026
Clearly Communicate (formerly Bright Fulcrum)
(Marketing Assistant and Administrative Support)
- Created and published digital content aligned with campaign goals and brand strategy.
- Supported daily admin tasks including scheduling, reporting, and file management to keep operations running smoothly.
- Coordinated marketing materials and kept content calendars on track for on-time campaign execution.
- Maintained accurate records and updated reporting spreadsheets for clear visibility on results.
- Used AI prompts and productivity tools to speed up content drafts, research, and reporting — delivering more in less time.
09/2017
-
04/2024
BDO Unibank, Inc.
(Client Service Associate)
- Supported clients with account inquiries, statements, and banking services with accuracy and professionalism.
- Resolved concerns efficiently while maintaining records that met strict compliance standards.
- Consistently delivered a high-quality client experience, contributing to branch satisfaction goals over nearly 7 years.
How I Can Help Your Business
Reliable, multi-skilled support designed to lighten your workload and grow your brand.
Administrative Support
Keep your business organized with dependable admin support, scheduling, emails, files, and everything in between.
Customer Service Excellence
Give your customers a five-star experience, fast responses, real solutions, and genuine care in every interaction.
AI-Powered Productivity
AI first workflows using ChatGPT, Claude, and more, so you get better content, faster turnarounds, and smarter systems.
Social Media Management
Build thriving online communities through data-driven campaigns, trend spotting, and engagement analysis.
Data Entry & Record-Keeping
Accurately input, organize, and maintain data across systems to keep records clean, current, and easy to retrieve.
Content Creation
Create persuasive content for websites, social media, and marketing that turns audiences into loyal customers.