2002
BS Computer Science
Jose Rizal Memorial State Unjversity
Results-Focused Virtual Assistant/Data Entry/Customer Support/Lead Generation
Hi! I'm Aileen R. Acaylar from Dipolog City, Phil., married, blessed with 2 children. Taking up Bachelor of Science in Computer Science. I'm actively involves in our church activity where my faith shapes my values, work ethics, dedicated and commitment to honest work.
I'm a beginner as Virtual Assistant who is organized, reliable and willing to learn, i assist basic administrative and online tasks to support daily business operation.
Focused and efficient as Customer Service Specialist with 3 years of experience in the healthcare industry, adapt at resolving complex patient and client concerns with empathy, accuracy, and professionalism. Known for maintaining composure and delivering quality service in high-pressure environments, ensuring every interaction reflects a commitment to care and satisfaction. I bring strong communication skills, attention to detail, and a genuine passion for helping others.
I also attended short courses for General Virtual Assistant and Data Entry in depth training to enhance my knowledge more as a virtual assistant.
I am committed to delivering quality works, clear communication and dependable support with a positive attitude and trust in Gods guidance. I strive to be at my best to provide value and a reliable partner to the clients i serve.
Skills That Drive Results
Giving you a systematic approach on how to organize your files, assets , businesses
Data Entry
Researcher
Appointment Setter
General Virtual Assistant
Customer Service Specialist
Lead Generation
Certificates
Job History
Detailed summary of my job experience
2023
-
2026
Virtual Buddy 24/7
(Virtual Assistant)
Customer Service Specialist- assist in handling concerns related to healthcare. Managed 100+ calls daily inbound/outbound while maintaining professional communication and accurate documentation. Maintained 95% customer satisfaction and high first call resolution rate. Generate quality leads weekly through inbound/outbound calls and follow up strategies. Maintained fast response times for inbound improving customer experience and reducing wait time Consistently met or exceeded weekly call targets and performance set by management.
2008
-
2023
Jopah Hairvent Corporation
(Hairvent Operator/Team Manager)
Successfully led and supervised a team 20-30 ventilators ensuring high quality of wig production and timely delivery of orders. Maintained quality accuracy rate by implementing strict quality control in tightening of knots, hair length and hair color, volume of density and damages to reduces production errors by checking the procedures. Improved production efficiency, trained new ventilators, experimenting techniques for an easy and fast output to ensure timely delivery of large client orders without compromising the quality of the hair piece.
What I Can Do
As a Virtual Assistant who helps business stay organized, manage data effeciently, provide excellent customer support
Administrative Support
T o help improve efficiency , maintain organization and ensure task are completely accurate and on time.
Data Entry
Helps organized and maintain records spreadsheets and databases for businesses
Lead Generation
To build a list of qualified leads that can be nurtured and converted into paying client, helping drive business growth
Online Research
Helps businesses save time, stay informed make smarter strategies by providing organized and reliable information.
Customer Support Services
Helps answer inquiries, solve problems and improve customer satisfaction through phone, emails, chats communication.