Hey, I'm Aira

E-commerce Specialist with a knack for keeping orders, customers, and operations on track.

Hello, I’m Aira, an E-Commerce Virtual Assistant with over two years of hands-on experience supporting online business operations, with a focus on order management, customer service, fulfillment, supplier coordination, shipment tracking, product listings, and data management.

I began my professional career in Sales and Marketing, where I gained three years of experience in client support, research, administrative tasks, and business operations. This experience strengthened my communication, organizational, and problem-solving skills, which I have since applied to e-commerce operations.

In my e-commerce role, I have managed customer inquiries, returns, refunds, disputes, order processing, fulfillment coordination, and shipment monitoring. I also maintain accurate records and reports using tools such as Google Sheets, while supporting product listings and other day-to-day store operations.

I am detail-oriented, dependable, and committed to delivering accurate and efficient work. I work well independently, manage multiple priorities effectively, and adapt quickly to new processes and tools.

My goal is to provide reliable e-commerce support that helps businesses maintain organized operations, deliver excellent customer experiences, and achieve sustainable growth.