2016
Bachelor of Science in Business Administration Major in Marketing
Saint Louis University
More Info About Me
I am a dedicated Customer Service Officer with over five years of experience delivering excellent support and building positive customer relationships. Throughout my career, I have developed strong communication and problem-solving skills, enabling me to handle inquiries, resolve complaints, and ensure customer satisfaction efficiently. I am experienced in managing high-volume interactions while maintaining professionalism and empathy. My ability to listen carefully and provide effective solutions has helped improve customer experiences and strengthen client trust. I am committed to continuous improvement and contributing to a service-focused team environment.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Customer Service
Certificates
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My Experience and Education
2018
-
2024
Al Fardan Exchange LLC
(Service Officer)
-Process remittance transactions, telex transfers, electronic
transactions, forex currency exchanges, Wages Protection
System (WPS), and prepaid cards for customers.
-Assist the Branch Due Diligence Officer with compliance
inquiries related to AML, KYC, and customer screening,
ensuring timely responses.
-Cross-sell AFEX products and services to customers.
-Address customer complaints, retail inquiries, transaction
inquiries, and rate inquiries promptly and efficiently.
-Continuously learn about products and services to provide
informed assistance to customers.
-Maintain records, prepare reports, and complete assigned
tasks accurately and efficiently.
-Develop and expand business in own nationality corridor
and other corridors.
-Perform clerical tasks, respond to business-related emails,
and fulfill other assigned responsibilities as needed.
2017
-
2018
MLhuillier Financial Services INC.
(Assistant Branch Manager)
-Assist the Branch Manager in implementing regulations
mandated by the Central Bank of the Philippines.
-Monitor daily customer registration modifications in
compliance with internal AMLA/CFT policies and procedures.
-Train branch staff on KYC (Know Your Customer) procedures
to ensure compliance.
-Inform customers about our products, services, and
promotional offers.
-Conduct regular vault cash and jewelry counts, as well as
surprise cash counts for staff.
-Participate in branch audits, including cash and jewelry
verification, at other locations.
-Maintain accurate records of relevant documents for the
branch.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.