2023
Humanities and Social Sciences
Golden Faith Academy
More Info About Me
Results-oriented Customer Service Representative with experience in healthcare support, customer retention, billing assistance, and account management within the BPO industry. Skilled in resolving customer concerns, explaining complex information clearly, managing confidential customer data, and providing exceptional customer experiences. Demonstrates strong communication, problem-solving, and relationship-building skills while consistently delivering high-quality service in fast-paced environments.
My Skills and Competencies
Graphic Designer
Data Entry
Content Creator
Social Media Management
Certificates
My Experience and Education
2025
-
2026
Quantrics
(Customer Service Representative)
Answers customers questions about the bills, retaining the customers, upselling the
customers through inbound or outbound calls, and fraud analyst
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.