Hey I am Alia

More Info About Me

Motivated and organized professional with call center experience handling customer concerns, documenting accounts, and maintaining high service accuracy. Skilled in admin support, email and chat handling, scheduling, and basic social media tasks. I bring strong communication skills, fast learning ability, and a proactive work ethic. I am looking for a long-term virtual assistant role where I can contribute to smooth daily operations, deliver excellent support, and become a reliable asset to the team.

Alia Rabaja Macabanding
Davao, Philippines
alia.mcnd17@gmail.com
Freelancer
View Work Hire Me

My Skills and Competencies

Appointment Setter
Customer Service
Facebook Ads Manager
Social Media Management
Graphic Designer
Social Media Manager
Content Creator

Certificates

PROVA CERTIFICATE
C1 Advanced

My Experience and Education

  • EXPERIENCE
  • EDUCATION
2023
Strand:Humss

National Teachers College

Undergraduate
Bachelor of Secondary Education Major in English

University of Mindanao

October 2022 - October 2025
Concentrix PH
(Customer Service Representative)

Delivered high-quality customer support by handling inquiries, resolving concerns, and creating a smooth and positive customer experience. Managed calls with professionalism, clarity, and empathy while accurately documenting account details and updating customer information. Demonstrated strong communication, problem-solving, and multitasking skills, consistently meeting performance metrics and maintaining service accuracy. Known for staying calm under pressure, providing fast and effective solutions, and building trust with customers, making me a reliable and efficient team player.

2020 - 2022
N’s Ease Shopping
(Social Media Manager)

As a seasoned social media manager, I have successfully handled multiple Facebook pages for various clients, ensuring their online presence and brand visibility. With a solid track record of driving engagement, increasing followers, and delivering impactful content, I consistently meet and exceed the objectives set by clients. My expertise in Facebook page management has proven instrumental in establishing strong brand identities, fostering customer loyalty, and generating tangible business results.

Increased page engagement by 50% through strategic planning and content optimization.
Achieved a monthly average growth rate of 30% in followers, reaching over 500,000 across managed pages.
Produced compelling and high-quality content, receiving consistent positive feedback from the community.
Fostered strong customer relationships through prompt issue resolution and positive conversations.
Monitored key metrics and made data-driven decisions to optimize content strategies and achieve measurable results.
Managed successful ad campaigns with significant ROI, employing A/B testing methodologies.
Ensured effective communication and collaboration with clients, marketing teams, and content creators for consistent brand messaging.

My Services

Social Media Management

Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.

Data Entry / Web Researcher

Search the Internet for information on a wide variety of topics.

Content Creator

Promote companies' products and services by developing copy for websites, social media, marketing materials.

General Virtual Assistant

Organized VA skilled in email handling, scheduling, data entry, and support tasks using strong CSR communication skills.


Works

Instagram Samples

Canva Samples

Social Media Manager | Sa...

Let's work together !

I am available for freelance projects.
Hire Me

If you’re looking for someone who can lighten your workload, keep things organized, and support your daily operations with consistency and reliability, I’m here to help. I bring strong communication skills, fast learning ability, and a proactive work ethic that lets me handle tasks before they even become a problem. Let’s work together to make your processes smoother and your team more efficient. I’m ready when you are.
Let's Grow Together

Address :
Davao,
Philippines
Email :
alia.mcnd17@gmail.com


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