Hi! I’m Aljen Joy Hernandez, 29 years old and a proud mom of two. I’m starting my journey as a professional Virtual Assistant to support my family while helping clients stay organized and stress-free. I enjoy helping others, especially when my work makes their day easier.
I have hands-on experience as a cashier and gold appraiser, so I’m skilled at handling different customers and managing details every day. I’m also proficient in Microsoft Excel, Word, and Google Sheets. I work well under pressure because challenges motivate me to do my best.
Dalubhasaan ng Lungsod ng San Pablo
- Processed customer purchases accurately using a point-of-sale (POS) system.
- Handled cash, credit, and digital payments while balancing the cash drawer at the end of each shift.
- Assisted customers with product inquiries, returns, and exchanges in a friendly and professional manner.
- Maintained a clean, organized, and well-stocked checkout area.
- Worked collaboratively with team members to ensure efficient store operations.
- Followed company policies and procedures regarding cash handling and customer service.
- Consistently met company standards for customer satisfaction, accuracy, and productivity while working in a fast-paced retail environment.
- Evaluated and appraised gold jewelry and other valuable items by assessing purity, weight, and current market value to determine accurate loan or purchase amounts.
- Conducted detailed inspections using appraisal tools and testing equipment while ensuring compliance with company policies and industry standards.
- Explained appraisal results, loan terms, and redemption procedures to customers in a clear, professional, and courteous manner.
- Prepared and processed loan agreements, receipts, and other financial documents with a high level of accuracy and confidentiality.
- Maintained organized customer records, transaction logs, and office files for efficient recordkeeping and regulatory compliance.
- Handled cash transactions, loan disbursements, and customer payments while ensuring accurate daily cash reconciliation.
- Assisted customers with inquiries, account updates, and transaction concerns, delivering excellent customer service and timely resolutions.
- Coordinated daily office operations, including scheduling, filing, inventory tracking, and administrative support.
- Verified the authenticity of customer documents and ensured all transactions complied with company policies and legal requirements.
- Worked closely with management and team members to maintain operational efficiency, safeguard company assets, and achieve branch performance goals.
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Search the Internet for information on a wide variety of topics.
Promote companies' products and services by developing copy for websites, social media, marketing materials.