Hey I am Allyssa

Helping You Save Time and Stay Focused

Hi, I'm Allyssa Usis, but most people call me Ally. I'm 26 years old and a proud mother to my 8-year-old son. Becoming a mother at a young age taught me responsibility, resilience, time management, and the value of hard work.

I am a Bachelor of Science in Accountancy undergraduate and a Senior High School graduate under the General Academic Strand (GAS). While I wasn't able to finish college, I chose to prioritize raising my son, a decision that helped shape my determination and strong work ethic.

I have over three years of experience in customer service, administrative support, lead generation, and AI training. I'm detail-oriented, organized, and skilled in communication, scheduling, data management, and providing excellent customer support. I'm a fast learner who is committed to delivering reliable and efficient virtual assistance.

Ready to lighten your workload? Let's connect and achieve your business goals together.

Allyssa Usis
Muntinlupa City, Philippines
allyssa.diazusis@gmail.com
Freelancer
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My Skills and Competencies

Customer Service and Support
Order Tracking
Email and Chat Support
Administrative Support
Inventory Management
Product Listing Optimization

Certificates

General Virtual Assistance Training

My Experience and Education

  • EXPERIENCE
  • EDUCATION
2021-2022
BS in Accountancy

Colegio de San Juan de Letran Manila

2018-2021
General Academic Strand

Saint Francis of Assisi College Alabang

2026
General Virtual Assistant

PRO VA Philippines

February 21, 2025 - June 6, 2025
Online Helpers
(AI Trainer)

Accurately take customer orders, even with background noise or different accents. Handle multi-item orders and special requests efficiently. Report issues with restaurant locations to the appropriate team.

June 2024 - Oct. 2024
Masterpiece Group Inc.
(Customer Service Representative)

Take inbounds call assisting customers with different concerns like placing an order, refund, tracking orders, replacements, giving guide books etc.

April 2024 - May 2024
411 Locals
(Lead Generation Specialist)

Make outbound calls to businesses to introduce our services. Qualify interested customers and transfer them to the sales team. Answer inbound inquiries from potential customers. Schedule appointments with business owners who are interested in our services.

Sept. 2023 - Dec. 2023
IBEX Alabang
(Customer Service Representative)

Answer inbound customer calls and assist with questions and concerns. Help customers with orders, order status, replacements, refunds, warranties, and missing parts. Record call details and resolutions in Salesforce.

May 2023 - July 2023
IGT Solutions Alabang
(Travel Associate)

Takes both inbound calls from C2B and B2B that have concerns and requests. Do outbound calls to our business partners or directly to the hotel regarding the customers' requests or concerns via call or email. Cancel booking. Help the customer walk through how to book a flight or hotel

Oct. 2022 - Mar. 2023
IBEX Parañaque
(Customer Service Representative)

Answer inbound customer calls and assist with questions and concerns. Help customers with orders, order status, missing orders, replacements, and refunds. Document customer concerns and resolutions in CCA1 and CCA2.

My Services

Customer Service Management

Email, chat, and ticket management; handling inquiries and complaints

Inventory Management

Monitor stock levels, update inventory, and help prevent stockouts.

Returns & Refund Management

Processing requests and coordinating resolutions

Data Entry & Spreadsheet Management

Updating product, order, and customer information

Administrative Support

Reports, documentation, scheduling, and other day-to-day e-commerce tasks

Product Listing Management

Create and optimize product titles, descriptions, prices, images, and details.


Works

Calendar & Scheduling Man...

Data Entry

Email Management

Let's work together !

I am available for freelance projects.
Hire Me

Get In Touch

Address :
Muntinlupa City,
Philippines
Email :
allyssa.diazusis@gmail.com


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