2023
Bachelor of Science in Civil Engineering
Taguig City University
Delivering Exceptional Support to Help Online Businesses Thrive
I’m a Customer Support Specialist with over 5 years of experience supporting online businesses through efficient customer service and reliable administrative work. I specialize in handling email and live chat support, managing orders and subscriptions, resolving refunds and disputes, and providing technical assistance across various e-commerce platforms.
In addition to customer support, I offer strong data entry and basic bookkeeping skills, helping businesses stay organized and maintain accurate records.
I’m proficient with tools such as Shopify, Zendesk, Gorgias, Re:amaze, Salesforce, HubSpot, Asana, Trello, Google Workspace, and Microsoft 365. I adapt quickly to new systems and consistently maintain 90%+ CSAT scores.
I’m detail-oriented, solutions-focused, and committed to delivering smooth, positive experiences for both customers and businesses. With flexible availability and a complete remote setup, I’m ready to support brands looking for dependable and high-quality virtual assistance.
Areas of Expertise
A Showcase of My Key Skills and Strengths
Microsoft Office: Word, Excel, PowerPoint
Customer Support: Email, Chat, Phone Support, Addressing Product Inquiries
Technical Support: Troubleshooting Apps, Devices, and Online Services
Order Management: Processing, Tracking, Returns, and Refunds
Macro Creation: Automated Responses for FAQs
Time Management & Organization
Team Collaboration & Communication
Social Media Management
Graphic Design: Social Media Graphics, Logos, Marketing Materials
Data Entry & Web Research
Certificates
My Work Experience and Education
An Overview of My Background
August 2022
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November 2025
HARTE HANKS
(Customer Care Team Member (Part-Time))
✅ Assisted customers with streaming subscription setup, billing concerns, and login/access issues across various platforms, ensuring quick and accurate support.
✅ Diagnosed and resolved app, device, and account-related errors, providing clear step-by-step troubleshooting and escalating advanced technical cases when required.
✅ Managed customer email and chat tickets through tools such as Zendesk, Quiq Chat, and Salesforce, maintaining accurate documentation and timely case resolution.
✅ Maintained thorough case tracking, performed proactive follow-ups, and ensured a smooth, positive, and user-friendly support experience from start to finish.
January 2022
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July 2022
Teleperformance
(Customer Service Representative)
✅ Provided phone support for a telecommunications account, addressing customer inquiries, service concerns, and account-related questions with clarity and professionalism.
✅ Assisted customers in troubleshooting technical issues, guiding them through effective solutions and ensuring minimized downtime.
✅ Ensured a positive customer experience by resolving concerns promptly, maintaining a courteous tone, and delivering consistent, high-quality service.
January 2021
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June 2021
FIS Global
(Customer Service Associate II (FREELANCE))
✅ Handled escalated inbound calls, offering expert guidance and support for complex financial inquiries while maintaining professionalism and accuracy.
✅ Assisted customers in resolving issues by clearly explaining solutions and adhering strictly to company policies, compliance standards, and procedures.
✅ Ensured timely and precise resolution of concerns to maintain high customer satisfaction and reinforce trust in the service.
March 2025
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November 2025
AHUVI MANAGEMENT SERVICES
(Project Manager / Bookkeeper (FREELANCE))
✅ Managed end-to-end project lifecycles—from planning and coordination to completion—ensuring timely delivery and alignment with client requirements.
✅ Created and maintained monthly reports, billing statements, and financial records to support bookkeeping and accounting operations.
✅ Prepared professional documentation including Minutes of Meeting (MOM), agendas, project briefs, and status updates.
✅ Tracked project schedules, monitored progress, and coordinated with team members to ensure all milestones and deadlines were met.
✅ Served as the primary point of contact for clients and suppliers, facilitating clear communication and efficiently resolving inquiries or concerns.
✅ Maintained organized records of project activities, budgets, and deliverables to support operational accuracy and overall workflow efficiency.
Service I Offer
Expert Solutions to Enhance Customer Satisfaction and Brand Loyalty
TECHNICAL SUPPORT
Efficiently troubleshoot apps, devices, and services, resolving login, billing, and system issues for seamless support.
CUSTOMER SUPPORT
Provide exceptional customer support for online businesses via email, live chat, and social media.
MACRO CREATION
Create macros for faster, efficient responses to FAQs, improving support speed and consistency.
DATA ENTRY / WEB RESEARCHER
Conduct web research to gather accurate information on diverse topics for data entry and analysis.
ORDER MANAGEMENT
Handle order processing, tracking, returns, and refunds to ensure customers stay informed and satisfied.
GRAPHIC DESIGN
Create visually appealing designs for logos, social media, and marketing materials to boost brand identity.
Testimonials
What People Are Saying About Me
Kaylee Shea-Minta
"Allyza is an outstanding asset to the Besque team and a clear standout in our VIP Retention group. She delivers exceptional results by providing genuine, personalized customer care, thoughtfully balancing empathy with strong business judgment—even stepping outside standard processes when appropriate.
Her proactive mindset, ownership, and eagerness to grow truly set her apart. Allyza continuously expands her skill set, handles responsibilities independently, and embodies the curiosity and accountability we value across our Customer Service and VIP teams. She is a high-impact contributor with a very bright future ahead."
Renee Martinez
“Allyza is an incredibly dedicated and hardworking team member. She consistently demonstrates a willingness to learn, takes feedback positively, and applies it effectively. Her growth and commitment are truly impressive, and she always bounces back from challenges with resilience. It’s a pleasure working with Allyza, and I’m proud of the effort and consistency she brings to the team every day.”