Hey, I am Alona

Getting to Know Me

As a professional with a strong background in customer service and operational support, I also offer freelance services as a Social Media Manager (SMM) and Data Entry specialist. Over the years, I’ve developed valuable skills in time management, content strategy, and client relations. Driven by a passion for continuous growth, I’ve pursued training to become a professional Virtual Assistant (VA). With this diverse skill set, I am confident in my ability to enhance your business, generate leads, and convert them into successful sales.

When you work with me, you can expect a collaborative, results-driven approach. I take pride in understanding your business needs, offering tailored solutions, and consistently delivering high-quality work on time. Whether it’s growing your social media presence, streamlining your data processes, or managing administrative tasks, my goal is to help you save time and achieve your business objectives efficiently.

I’m confident that my skills and work ethic will help drive leads, boost conversions, and ultimately contribute to the success of your business.

Ready to Take Your Business to the Next Level?

I’m excited about the opportunity to collaborate and bring my skills to your project. If you think we’d be a good fit, don’t hesitate to get in touch. Let’s create something great together!

Alona Marie Perez Tamondong
Pampanga, Philippines
Freelancer
View Work Hire Me

SKILLS

Social Media Management
Graphic Designer
Data Entry
Content Creator
Customer Service Professional
Travel Management Expertise

Certificates

Certificate
Certificate
Certificate

My Experience and Education

  • EXPERIENCE
  • EDUCATION
2014
BS COMPUTER SCIENCE

CITY COLLEGE OF ANGELES

JUNE 2023 - OCTOBER 2025
QANTAS AIRWAYS
(CUSTOMER SERVICE REPRESENTATIVE)

Promoted Qantas flights, upgrades, and loyalty
programs to passengers. Assisted passengers with
booking changes, cancellations, and flight inquiries.

MARCH 2021 - JANUARY 2023
AMERICAN HOME SHIELD
(CONSULTANT)

Sold plans to homeowners, focused on coverage
benefits and value. Recognized for top sales
performance and customer acquisition.

DECEMBER 2018 - JANUARY 2021
T-MOBILE
(ACCOUNT SPECIALIST)

Resolved customer issues with T-Mobile
services, plans, and devices via phone and
chat. Processed payments, handled billing
inquiries, and set up service activation.
Recognized as top performer for sales
achievement.

JANUARY 2016 - NOVEMBER 2018
AMAZON
(CUSTOMER SERVICE REPRESENTATIVE)

Addressed complaints like refund or return,
offered solutions, and ensured customer
satisfaction | Processed orders, tracked
shipments, and provided order updates. |
Promoted sales.

MY SERVICES AND EXPERTISE

Social Media Management

Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.

Data Entry / Web Researcher

Search the Internet for information on a wide variety of topics.

Content Creator

Promote companies' products and services by developing copy for websites, social media, marketing materials.

Let's work together !

I am available for freelance projects.
Hire Me

Get In Touch

Address :
Pampanga,
Philippines


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