2013
Associate in Salesmanship
University Of Makati
Virtual Assistant | Social Media Manager | 6 Years of BPO Experience
I help founders and growing businesses stay organized, responsive, and visible by handling customer support, administrative tasks, and social media assistance. With me, customer concerns are handled properly, daily tasks stay on track, and your online presence stays consistent without adding more work to your plate.
I bring 5 years of experience in the BPO industry as a Customer Service Representative, including non-voice support and Quality Assurance. My background has strengthened my communication, attention to detail, problem-solving, documentation, and ability to work accurately in fast-paced environments. I can support clients with customer inquiries, inbox management, administrative tasks, content planning, audience engagement, and basic social media coordination.
Most recently, I worked with Everise, where I supported customer service operations and developed a strong understanding of quality, accuracy, and professional client communication. I now bring the same discipline, reliability, and customer-first mindset into virtual assistance and social media support.
If you're looking for someone reliable, detail-oriented, and easy to work with long-term, I'd be happy to support you and your business. We can hop on a quick chat or call so I can understand your workflow, priorities, and what you need help with first, then map out the best next steps.
Social Media Management
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2020
-
2026
Everise
(Customer service Representative/Quality Assurance Representative)
Customer Service Representative:
As a Customer Service Representative for the account of Instacart, my responsibility includes auditing the weight of produce and meat items to ensure accuracy, quality, and compliance with company standards. I review customer orders, verify item weights entered by shoppers, identify discrepancies, and help maintain accurate pricing and inventory records. I also ensure that orders meet quality assurance guidelines while providing efficient support to customers and internal teams.
Quality Assurance Representative:
*Monitored and evaluated customer service interactions to ensure quality standards were met.
*Conducted audits of chat, email, and customer support transactions.
*Provided feedback and coaching to agents to improve performance and customer experience.
*Identified areas for process improvement and recommended solutions.
*Prepared quality reports and performance evaluations for management review.
*Ensured compliance with company policies, procedures, and client requirements.
*Assisted in training and mentoring new team members.
*Tracked performance trends and helped improve overall team productivity and service quality.
2017
-
2018
Overseas Filipino Worker
(Servant/Caretaker)
Responsible for maintaining the cleanliness, safety, and organization of the household, including cleaning, laundry, meal preparation, household maintenance, and assisting with daily household needs.
2015
-
2016
SM Aura
(Stockman)
*Managed inventory and organized stockroom efficiently
*Received, checked, and replenished products regularly
*Conducted inventory counts and maintained accurate stock records
*Ensured cleanliness and proper storage of items in the warehouse/store area
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.